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Megha tyagi

@meghatyagi

Dynamic operations manager with 6+ years in program management.

India

What I'm looking for

I seek a role that leverages my skills in driving strategic initiatives and program success.

I am a dynamic and results-driven professional with over 6 years of experience in operations, program management, and learner engagement. My expertise lies in cohort management, student success, and community building, consistently achieving high NPS and CSAT scores. I am adept at mentoring, event management, and stakeholder collaboration, ensuring seamless operational delivery and an exceptional learner experience.

In my recent role as Operations Manager at Masters' Union Business School, I managed the Executive MBA cohort, focusing on customer experience and mentorship. I successfully strategized and executed engagement plans, organized mentorship sessions with industry leaders, and collaborated with academic teams to enhance program delivery. My previous experiences at Interview Kickstart and UpGrad further honed my skills in managing cohorts and providing exceptional support to learners, leading to consistently high satisfaction ratings.

Experience

Work history, roles, and key accomplishments

MS

Operations Manager

Masters' Union Business School

Mar 2023 - Nov 2024 (1 year 8 months)

Managed the Executive MBA cohort, focusing on customer experience, operations, and mentorship. Coordinated with marketing and academic teams to enhance learner engagement and ensure smooth operational delivery. Oversaw logistics for industry leaders and monitored classes to provide IT support and collect feedback.

Education

Degrees, certifications, and relevant coursework

IG

IMT Ghaziabad

Post Graduate Diploma in Management, Management

2020 - 2021

JR

JMIT Radaur

Bachelor of Technology, Electronics and Communication Engineering

2014 - 2018

Studied Electronics and Communication Engineering, focusing on the principles of electronics, communication systems, and their applications in technology.

Tech stack

Software and tools used professionally

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Megha tyagi - Operations Manager - Masters' Union Business School | Himalayas