Roseline Igbo

I am passionate about delivering exceptional service and information to customers, striving to exceed their expectations at every opportunity. My motivation comes from witnessing the joy and satisfaction on a customer's face when their needs are met. I believe that successful projects stem from close-knit, cross-functional teams working harmoniously towards a shared goal.

In my current role as a Customer Service Officer at Chislon Migration Nigeria Ltd, I maintain and expand relationships with significant clients, enhancing customer loyalty and satisfaction to drive sales. My experience includes resolving customer complaints and feedback efficiently, ensuring that client objectives are understood and met. Previously, I worked as a Customer Care representative, where I documented service requests and escalated complex issues, ensuring swift resolutions and maintaining accurate records.

With a strong educational background, including a Master's degree in Peace Studies and Conflict Resolution, I bring a unique perspective to customer service. My skills in emotional intelligence, complaint resolution, and active listening enable me to handle confrontational situations effectively, ensuring a positive experience for all clients.