Open to opportunities

Roseline Igbo

@roselineigbo

Message

Dedicated customer service representative focused on exceeding client expectations.

Nigeria

Message

What I'm looking for

I seek a role that values customer satisfaction and teamwork, offering growth opportunities.

I am passionate about delivering exceptional service and information to customers, striving to exceed their expectations at every opportunity. My motivation comes from witnessing the joy and satisfaction on a customer's face when their needs are met. I believe that successful projects stem from close-knit, cross-functional teams working harmoniously towards a shared goal.

In my current role as a Customer Service Officer at Chislon Migration Nigeria Ltd, I maintain and expand relationships with significant clients, enhancing customer loyalty and satisfaction to drive sales. My experience includes resolving customer complaints and feedback efficiently, ensuring that client objectives are understood and met. Previously, I worked as a Customer Care representative, where I documented service requests and escalated complex issues, ensuring swift resolutions and maintaining accurate records.

With a strong educational background, including a Master's degree in Peace Studies and Conflict Resolution, I bring a unique perspective to customer service. My skills in emotional intelligence, complaint resolution, and active listening enable me to handle confrontational situations effectively, ensuring a positive experience for all clients.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Officer

Current

Chislon Migration Nigeria Ltd

Feb 2022 - Present (3 years 5 months)

Maintained and expanded relationships with significant clients, improving organizational relationships and increasing customer loyalty and satisfaction to drive sales. Dealt with customer complaints and feedback, understanding client objectives and delivering solutions.

Customer Relationship Management Sales Customer Satisfaction

Customer Care

Kid City Tropic Galleria

Feb 2021 - Present (4 years 5 months)

Kept accurate records of service requests and resolutions, documenting and escalating complex issues to higher-level support for swift resolutions. Carried out routine information collection, reporting, and escalation of unforeseen events, handling confrontational customers with appropriate strategies.

Record keeping Conflict Resolution Customer Care Active Listening

Receptionist

Lavogue International Schools

Sep 2019 - Present (5 years 10 months)

Responded to emails and other correspondence, facilitating positive communication for enhanced business processes. Made travel arrangements and booked accommodation, collaborating with Admin and Human Resources teams on special projects.

Communication Administrative Support Collaboration Organizational Skills

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

MSc in Peace Studies and Conflict Resolution, Peace Studies and Conflict Resolution

Undertook a Master of Science program focusing on peace studies and conflict resolution. Gained expertise in analyzing and resolving conflicts through various theoretical frameworks and practical approaches.

University of Jos

B.A Mass Communication, Mass Communication

Completed a Bachelor of Arts degree in Mass Communication. Acquired comprehensive knowledge in various aspects of media, communication theories, and practical skills relevant to the field.