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@roselineigbo
Dedicated customer service representative focused on exceeding client expectations.
I am passionate about delivering exceptional service and information to customers, striving to exceed their expectations at every opportunity. My motivation comes from witnessing the joy and satisfaction on a customer's face when their needs are met. I believe that successful projects stem from close-knit, cross-functional teams working harmoniously towards a shared goal.
In my current role as a Customer Service Officer at Chislon Migration Nigeria Ltd, I maintain and expand relationships with significant clients, enhancing customer loyalty and satisfaction to drive sales. My experience includes resolving customer complaints and feedback efficiently, ensuring that client objectives are understood and met. Previously, I worked as a Customer Care representative, where I documented service requests and escalated complex issues, ensuring swift resolutions and maintaining accurate records.
With a strong educational background, including a Master's degree in Peace Studies and Conflict Resolution, I bring a unique perspective to customer service. My skills in emotional intelligence, complaint resolution, and active listening enable me to handle confrontational situations effectively, ensuring a positive experience for all clients.
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Work history, roles, and key accomplishments
Chislon Migration Nigeria Ltd
Feb 2022 - Present (3 years 9 months)
Maintained and expanded relationships with significant clients, improving organizational relationships and increasing customer loyalty and satisfaction to drive sales. Dealt with customer complaints and feedback, understanding client objectives and delivering solutions.
Kid City Tropic Galleria
Feb 2021 - Present (4 years 9 months)
Kept accurate records of service requests and resolutions, documenting and escalating complex issues to higher-level support for swift resolutions. Carried out routine information collection, reporting, and escalation of unforeseen events, handling confrontational customers with appropriate strategies.
Lavogue International Schools
Sep 2019 - Present (6 years 2 months)
Responded to emails and other correspondence, facilitating positive communication for enhanced business processes. Made travel arrangements and booked accommodation, collaborating with Admin and Human Resources teams on special projects.
Degrees, certifications, and relevant coursework
MSc in Peace Studies and Conflict Resolution, Peace Studies and Conflict Resolution
Undertook a Master of Science program focusing on peace studies and conflict resolution. Gained expertise in analyzing and resolving conflicts through various theoretical frameworks and practical approaches.
B.A Mass Communication, Mass Communication
Completed a Bachelor of Arts degree in Mass Communication. Acquired comprehensive knowledge in various aspects of media, communication theories, and practical skills relevant to the field.
Software and tools used professionally
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