Ayomide Omotayo

I’m a top-performing Customer Support Specialist with 3+ years of experience delivering high-volume, multi-channel support across fintech, SaaS, and trading environments. I resolve complex issues at scale while protecting satisfaction metrics and consistently exceeding SLA targets.

I’m recognized for solving 5,000+ tickets within 6 weeks in a fast-paced, global support operation, while maintaining strong CSAT performance (including 30-day CSAT and individual results). I combine empathy with efficiency to deliver world-class customer experiences, especially when problems require escalation and careful follow-through.

In my recent roles, I’ve handled 60–90+ tickets per day through email, live chat, and ticketing systems, documenting every interaction in CRM to ensure traceability, follow-ups, and data accuracy. I also collaborate with compliance and technical teams to escalate and resolve critical issues quickly, while reducing repeat inquiries through clearer responses and improved internal documentation.

I’m also skilled in support operations and customer success work—building FAQs, SOPs, and knowledge base articles to increase self-service and improve onboarding efficiency. Awarded Best Quarterly KPI Performer, I’m motivated to keep optimizing workflows, reporting performance, and raising support quality across global time zones.