elijah gallego
@elijahgallego
Customer Success and revenue operations professional building retention and AI-enabled growth.
AustraliaWhat I'm looking for
I’m a client relationship and revenue operations professional with 4+ years driving customer retention, repeat revenue, and engagement through consultative relationship management. I focus on onboarding, adoption, renewals, and account expansion—turning customer health signals into clear next steps for better outcomes.
Most recently, I’ve been evaluating LLM outputs for accuracy, relevance, safety, and production readiness, using Claude, ChatGPT, and Gemini daily while designing prompts and providing RLHF-aligned feedback to support model improvement. Earlier, I owned a 500+ active-account portfolio and led onboarding and development for a 15-person team, while delivering a cloud-based, CRM-integrated POS implementation with zero downtime and full adoption. I also build workflow automation with n8n and Zapier to streamline reporting, customer follow-ups, and internal communications.
Experience
Work history, roles, and key accomplishments
AI Model Evaluation Specialist
Hatch AI
Jun 2024 - Present (2 years 1 month)
Evaluate LLM outputs for accuracy, relevance, safety, and production readiness across text, structured data, and voice inputs. Provide RLHF-aligned feedback to improve model alignment and performance using Claude, ChatGPT, and Gemini.
Evaluate LLM outputs for accuracy, relevance, safety, and production readiness across text, structured data, and voice inputs. Provide RLHF-aligned feedback to improve model alignment and performance using Claude, ChatGPT, and Gemini.
Retail Store Manager
MJ Bale
Mar 2021 - Present (5 years 4 months)
Manage a portfolio of 500+ active customer accounts, owning retention, repeat revenue, and account growth through consultative relationship management. Lead onboarding and development for a 15-person team and deliver a cloud-based, CRM-integrated POS implementation with zero downtime.
Education
Degrees, certifications, and relevant coursework
University of Technology Sydney
Bachelor of Business Management and IT, Business Management and IT
2021 - 2024
Completed a Bachelor of Business Management and IT at the University of Technology Sydney from 2021 to 2024.
Availability
Location
AustraliaAuthorized to work in
Job categories
Skills
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