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Adam Small

@adamsmall

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Virtual Assistant at AffairesMedia managing CRM tools, campaign scheduling, and social media content.

Kenya

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At AffairesMedia, I work as a Virtual Assistant, using CRM tools and project management software to support operations. My work also includes campaign scheduling and social media management.

At Loop Media, I supported the CEO with calendars, travel plans, and correspondence. I also scheduled social media posts, contributing to a 15% increase in followers, and tracked budgets using QuickBooks.

At Cliff Tours & Travels, I provided customer service and technical support, maintained CRM records, and collaborated with the marketing team on promotional strategies. I hold a Diploma in Business Administration from the University of Nairobi and certifications in virtual assistance, digital marketing, and project management.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

AffairesMedia

Jan 2020 - Present (6 years 9 months)

Provided administrative support, managed schedules, and organized tasks to enhance business productivity. Leveraged CRM tools, social media management, and project management software to streamline operations.

Multitasking Time Management CRM Tools HubSpot Salesforce Digital Marketing Campaign Scheduling Microsoft Office Google Workspace Social Media Management Content Creation Engagement Asana Trello

Administrative Assistant

Loop Media

Jun 2021 - Dec 2023 (2 years 6 months)

Supported the CEO in day-to-day operations, managing calendars, travel plans, and correspondence. Performed data entry tasks with 99% accuracy, developed social media content, and assisted in budgeting and financial tracking.

Calendar Management Travel Planning Correspondence Data Entry Social Media Management Content Creation Budgeting Financial Tracking Quickbooks Project Management Reporting

Customer Support Representative

Cliff Tours & Travels

Aug 2015 - May 2017 (1 year 9 months)

Delivered outstanding customer service through email and phone, maintaining a 95% satisfaction rate. Provided technical support, maintained accurate records in CRM, and collaborated with the marketing team on promotional strategies.

Customer Service Email Support Phone Support Technical Support Troubleshooting CRM Record keeping Marketing Collaboration