Josephine Mwangi

Utilized CRM tools to manage client data and enhance customer retention. Supported marketing efforts by creating and scheduling social media content, boosting engagement by 15%. Streamlined administrative workflows and delivered exceptional client service by resolving issues efficiently.

Provided executive-level administrative support, including calendar management and travel coordination. Managed communication between the CEO and stakeholders, ensuring seamless communication. Oversaw project timelines and deliverables for digital skills development initiatives.

Monitored and analyzed SEO performance, optimizing website content for improved rankings. Engaged in influencer marketing to enhance brand awareness and drive customer acquisition. Prepared and executed quarterly marketing strategies aligned with business goals.

Created and executed marketing strategies to raise awareness of TravelTube as Africa's first digital tourist information center. Conducted competitor analysis and market research to identify opportunities for growth.

Managed key client accounts, ensuring exceptional service delivery in wellness and fitness. Worked cross-functionally to provide holistic wellness solutions and drove client retention and satisfaction.

Made outbound calls to prospective farmers, capturing accurate profile information. Managed inbound calls and ensured high levels of customer satisfaction through effective communication and complaint resolution.

Studied International Relations and Diplomacy, focusing on global politics, international law, and diplomatic practices. Developed critical thinking and analytical skills essential for understanding complex international issues.

Completed the Kenya Certificate of Secondary Education (KCSE), focusing on a broad curriculum that included sciences, humanities, and languages, which laid a strong foundation for further studies.