Cynthia Kahiro
@cynthiakahiro
Organized professional specializing in social media management and virtual assistance.
What I'm looking for
I am an organized and reliable professional with extensive expertise in social media management, virtual assistance, and customer support. My experience includes managing schedules, handling customer inquiries, and creating engaging content that enhances business processes. I thrive on making operations seamless and efficient, ensuring that every task is executed with precision and attention to detail.
Throughout my career, I have excelled in project management and client relations, utilizing tools like Google Workspace, Canva, and various CRM systems. My role as a Virtual Assistant at Virtually Yours has allowed me to coordinate outreach campaigns effectively, engaging thousands of participants and boosting community awareness. I take pride in my ability to manage social media accounts, where I successfully increased engagement and follower growth through targeted strategies.
My freelance experience as a Social Media Manager has further honed my skills in designing and executing campaigns that elevate brand visibility. I am passionate about helping businesses grow their online presence and deliver exceptional service, and I am always eager to learn and adapt in this fast-paced digital landscape.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Virtually Yours
Jun 2024 - Present (1 year)
Coordinated outreach campaigns engaging over 5,000 participants, delivered administrative support, and managed social media accounts, achieving a 95% satisfaction rate and increasing engagement by 30%. Implemented an invoice tracking system that improved payment turnaround times by 20%.
Social Media Manager
Freelance
Jan 2022 - Jan 2024 (2 years)
Designed and executed social media campaigns for small businesses, increasing brand visibility and engagement rates by 25%. Created visually appealing graphics using Canva and scheduled posts with Hootsuite.
Customer Support Representative
Global Communities Company
Jun 2020 - Jan 2022 (1 year 7 months)
Resolved customer inquiries via email, phone, and live chat with a 90% first-contact resolution rate. Maintained accurate customer records using CRM software, improving data accessibility and team efficiency.
Education
Degrees, certifications, and relevant coursework
African Leadership College
Course, Virtual Assistance
2024 - 2024
Completed a Virtual Assistance Course, acquiring skills in office administration, scheduling, email management, and client communication.
The Cooperative University of Kenya
Diploma, Microfinance
2018 - 2019
Completed a Diploma in Microfinance, gaining foundational knowledge in financial services and microfinance operations.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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