Open to opportunities

helaman ulloa

@helamanulloa

Bilingual customer support professional turning data and automation into faster, accurate service experiences for customers.

Zimbabwe

Message

What I'm looking for

I’m looking for a customer-focused role where I can deliver fast, accurate support using CRM and automation—and also grow into data work with SQL/Power BI. I enjoy remote, fast-paced environments with clear goals and room to improve processes.

I’m a bilingual customer service professional with 3+ years supporting U.S. customers in fast-paced call center and service environments. I handle high-volume inbound calls, resolve billing and account inquiries, and document every interaction in CRM systems while following financial policies and security procedures.

I also bring experience improving operations beyond the phones—managing onboarding and program records for 25+ participants as a Youth Manager, and meeting performance expectations in quota-driven environments as a Soft Collections Specialist. Now I’m pairing that customer-first mindset with data and automation through projects like an AI-powered email response pipeline (n8n + OpenAI API) and operational dashboards built with SQL Server and Power BI (DAX, KPI modeling, and data quality checks).

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ubiquity

Jun 2026 - Present (1 month)

Handle inbound calls for U.S. credit card holders, supporting card payments, rewards, transaction history, disputes, replacements, shipping status, and account inquiries. Research customer accounts and resolve issues while following financial policies and documenting interactions in internal systems.

Inbound Customer Support Phone Support Card Payment Rewards Transaction History Dispute Resolution Card Replacements Compliance Card Replacement

Youth Manager

FUNADEH (NGO)

Feb 2025 - Dec 2025 (10 months)

Coordinated weekly schedules, attendance tracking, and onboarding activities for 25+ participants. Maintained program records and coordinated activities among participants, staff, and stakeholders to support smooth program operations.

Scheduling Onboarding Program Coordination Record keeping Reporting Documentation Operations & Support

Customer Support Specialist

IntouchCX

Feb 2024 - Jan 2025 (11 months)

Managed 50+ inbound customer interactions daily via phone, email, and chat while maintaining customer satisfaction. Resolved billing, contract, title, and payment-related inquiries and documented cases in CRM and internal systems, maintaining QA over 90%.

Inbound Customer Support Phone Support Email Support Chat Support Billing Support Customer Satisfaction

Soft Collections Specialist

ZeroVariance

Oct 2022 - Jan 2024 (1 year 3 months)

Made high-volume outbound calls to negotiate payment solutions while working under strict compliance standards. Managed objections to secure commitments and consistently met quota targets, ranking among the top three collectors for two months.

Outbound Calling Collections Objection Handling Compliance