Open to opportunities

Pride Chitukutuku

@pridechitukutuku

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Dynamic Business Management graduate with diverse customer service experience.

Zimbabwe

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What I'm looking for

I am looking for a role that fosters growth, values teamwork, and allows me to leverage my skills in customer service and sales.

I am a dynamic and results-driven Business Management graduate with over 4 years of diverse experience in customer service, sales, financial operations, and administration. My proven ability to enhance customer satisfaction and streamline processes has consistently driven revenue growth. I leverage strong communication, problem-solving, and organizational skills to deliver exceptional service and operational excellence.

In my recent role as a Loan Officer at Club Plus Pvt Ltd, I processed and approved over 500 loan applications with a 98% accuracy rate, significantly increasing the loan portfolio by 15%. I collaborated with cross-functional teams to streamline loan disbursement processes, reducing turnaround time by 20%. My commitment to continuous professional development and effective teamwork has been a cornerstone of my career.

Additionally, my experience as a Marketing and Sales Representative allowed me to increase the client base by 20% through targeted campaigns. I am passionate about contributing to team environments and am eager to bring my expertise to a forward-thinking organization.

Experience

Work history, roles, and key accomplishments

Loan Officer

Club Plus Pvt Ltd

Jan 2023 - Jan 2025 (2 years)

Processed and approved over 500 loan applications, maintaining a 98% accuracy rate and ensuring compliance with company policies. Increased loan portfolio by 15% through proactive client engagement and risk assessment strategies.

Microsoft Office Suite Customer Relationship Management Sales Strategy Risk Assessment

Teller

Club Plus Pvt Ltd

Jan 2023 - Jan 2025 (2 years)

Managed daily cash transactions exceeding $10,000 with 100% accuracy, balancing cash drawers and reconciling discrepancies promptly. Enhanced customer experience by efficiently handling over 100 transactions daily, reducing wait times by 25%.

Data Entry Record keeping Team Collaboration

Marketing and Sales Representative

Eeztel Communications

Aug 2022 - Oct 2022 (2 months)

Increased client base by 20% through targeted marketing and personalized sales presentations. Developed and executed strategic sales plans that resulted in a 25% increase in product sales within one year.

Sales Strategy Market Research Competitor Analysis Sales Presentations

Clerk

Eeztel Communications

Aug 2022 - Oct 2022 (2 months)

Supported administrative functions including data entry, filing, and document preparation, improving office efficiency by 15%. Managed and organized office files and records, ensuring easy retrieval and confidentiality of information.

Administrative Support Data Entry Record keeping document preparation Office Management

Cashier

Edgars Stores Pvt Ltd

Aug 2020 - Nov 2020 (3 months)

Processed an average of 80 transactions per shift with 99.9% accuracy, ensuring efficient cash handling and customer satisfaction. Maintained balanced cash drawers and prepared daily financial reports, contributing to audit readiness.

Customer Service Data Entry Record keeping

Sales Representative Attachee

Edgars Stores Pvt Ltd

Aug 2020 - Nov 2020 (3 months)

Achieved 110% of monthly sales targets consistently by employing consultative selling techniques and upselling strategies. Resolved customer complaints effectively, improving customer retention rates by 10%.

Sales Strategy Customer Relationship Management Inventory Management Consultative Selling Upselling

Education

Degrees, certifications, and relevant coursework

Chinhoyi University of Technology

Bachelor of Science (Hons), Business Management and Entrepreneurship

Studied Business Management and Entrepreneurship, gaining skills in strategic planning, financial operations, and market analysis. Developed a strong foundation in business principles and entrepreneurial strategies.

Unknown

Advanced Level Certificate, General Studies

Grade: 2 A' Level Passes

Completed Advanced Level studies, achieving 2 A' Level passes. Developed strong analytical and critical thinking skills.

Unknown

Ordinary Level Certificate, General Studies

Grade: 10 O'Level Passes (Including Mathematics and English)

Completed Ordinary Level studies, achieving 10 O'Level passes including Mathematics and English. Gained foundational knowledge across various subjects.