Achraf Manaf

Manage complex customer relationships and escalations across English- and French-speaking DACH markets. Collaborate with sales, logistics, technical, and warranty teams to coordinate solutions and analyze customer feedback and KPIs.

Managed 15+ B2B accounts across West Africa, selling integrated IoT solutions combining hardware and cloud-based software. Handled full sales cycle from prospecting to contract closure and monitored sales pipeline and revenue performance.

Acquired new B2B customers by prospecting restaurants and managing the sales process from cold outreach to closing. Secured approximately 25 new clients within the first three months and contributed to 20% growth in the client portfolio.

Coordinated sea-freight imports of frozen seafood, managing supplier communication and transportation. Negotiated prices with suppliers and customers, and coordinated inventory with sales activity to improve stock turnover.

Master’s Degree in International Business from ESGCI – Higher School of Management and International Business.

Bachelor’s Degree in Commerce and Marketing from ESGCI – Higher School of Management and International Business.

Higher Technician Certificate in Company Management from Al Khansaa University.

Baccalaureate in Management and Economics from ElBilia International College.

Python Project for Data Engineering certification from Coursera.