Achintya Shankar
@achintyashankar
Customer Success Manager focused on growth, onboarding, and AI-driven customer experience improvements.
IndiaWhat I'm looking for
I’m a versatile professional with strong leadership and management skills, and I thrive in both collaborative and independent environments. I’ve built confidence in leading responsibility-heavy work, including heading a team of 50 for crowd management during live events and leading a sports team for tournaments. I’m constantly seeking new challenges and opportunities to learn and grow.
At Adbrew.io, I manage a portfolio of 60+ clients contributing over $1.1M in ARR. I lead customer onboarding for new trials and conversions in direct partnership with SDRs, and I improved AI chatbot response workflows—driving a 56% Q-o-Q reduction in human involvement. I also represent the company at international industry events and help improve performance metrics on Amazon, while maintaining internal SOPs and sharing end-user insights with Product Managers.
Previously at LifeGuru, I led Growth Marketing as a people-and-results owner. I managed a monthly marketing budget of ₹1.4M across multiple digital channels for 2 business verticals, led a team of 8 to build the Puja vertical from 0-1, and generated ₹15,00,000 within 4 months of launch. I started campaigns from scratch to decrease CAC by 60% and improved loyal customers’ AOV by 9.6% using data-driven decisions.
Earlier, as Director at The STATIC Store, I took end-to-end responsibility across website front-end, operations, and creatives for all channels. I led the development of an e-commerce platform, achieved ₹700K total revenue and sold 2000+ units, and executed a rebranding initiative that increased sales by 75% and grew gross profit by 65% Q-o-Q. I also bring hands-on marketing execution from internships—managing Meta advertising campaigns with Google Analytics and Meta Business Manager to track CPC, CPM, CTR, and ROAS.
Experience
Work history, roles, and key accomplishments
• Managing a portfolio of 60+ clients contributing over $1.1M in ARR.
• Leading Customer Onboarding for new Trials and Conversions with direct partnership with SDRs.
• Improved AI chatbot response workflows, leading to a 56% Q-o-Q reduction human involvement.
• Represented the company and managed client relationships at international industry events.
• Providing suggestions for improvement of Perf
• Managing monthly marketing budget of ₹1.4M spread across multiple digital channels for 2 business verticals.
• Leading a team of 8 to build the Puja business vertical from 0-1, generated ₹15,00,000 within 4 months of launch.
• Started new marketing campaigns from scratch decreasing CAC by 60% from an m-o-m average of ₹300 to ₹120
• Created end-to-end Workflows & Processes for major tasks under t
Supported management and operational activities at LifeGuru as a Management Trainee.
• Led the development of The Static Store, an e-commerce platform showcasing the latest trends from around the globe.
• Achieved a total revenue of ₹700K and sold 2000+ units through various online and offline sales channels.
• Implemented a rebranding initiative, leading to a 75% increase in sales and 65% growth in gross profit Q-O-Q.
• End-to-end responsibility of the website Front-end, Operati
• Managed advertising campaigns on Meta Business Manager for brands with a cumulative daily budget of over INR 1 Lakh+.
• Optimizing advertising expenditures, strategically allocating resources to maintain a 5x-6x ROI in marketing campaigns.
• Utilized Google Analytics and Meta Business Manager to track and analyze key metrics like CPC, CPM, CTR, ROAS, etc.
• Responsible for the daily maintenance
Worked as a Summer Intern at I Care Foundation Mexico.
Served as a Product Manager Intern at Anime Dagger.
Education
Degrees, certifications, and relevant coursework
Birla Institute of Technology and Science, Pilani
Bachelor of Engineering - BE, Mechanical Engineering
2020 - 2024
Birla Institute of Technology and Science, Pilani
Bachelor of Engineering (B.E.), Mechanical Engineering
2020 - 2024
Pursued a Bachelor of Engineering (B.E.) in Mechanical Engineering at BITS Pilani from 2020 to 2024.
FIITJEE
Intermediate of Science, Maths
2018 - 2020
Akshara School, Kakinada
Matriculation , General Studies
2015 - 2018
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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