Ace Trekkie Acebedo
@acetrekkieacebedo
I resolve customer, payroll, and permitting workflows across eCommerce, HR technology, and construction operations.
PhilippinesWhat I'm looking for
I've supported customers and operations for PermitFlow, Ceridian Dayforce, Bark Inc, Lufthansa Airlines, and multiple eCommerce brands. My work spans permit applications, payroll and HR technical support, order resolution, account support, and customer communication across email, chat, phone, text, and social media.
At PermitFlow, I managed end-to-end permit applications for plumbing, roofing, HVAC, and mechanical projects across U.S. jurisdictions, coordinating with contractors, engineers, project managers, and government agencies to keep approvals and inspections moving.
I've also handled high-volume customer requests, payroll submissions, system navigation, refunds, returns, Shopify updates, supplier research, reporting, and administrative support. I use tools including Salesforce, Zendesk, Gorgias, Gladly, Shopify, Jira, Confluence, Microsoft Office, and Google Workspace to deliver accurate, on-brand service.
Experience
Work history, roles, and key accomplishments
Operations Assistant
PermitFlow
Mar 2025 - Jul 2026 (1 year 4 months)
Managed end-to-end permit application processes for plumbing, roofing, HVAC, and mechanical projects across multiple U.S. jurisdictions. Conducted permit research and interpreted local code requirements, submission procedures, and regulatory guidelines.
Data & Social Media Monitoring Consultant
Sequencing.Inc
Dec 2023 - Dec 2025 (2 years)
Collaborated with different departments to improve data management practices and ensured data followed company policies and regulatory guidelines. Collected and analyzed social media data to support marketing and communication strategies.
Happy Ambassador
Bark Inc
Sep 2024 - Mar 2025 (6 months)
Supported customers across email, chat, phone, text, and social media to quickly resolve order, account, and product concerns. Documented case details and resolutions in internal systems for compliance purposes.
Technical Support Specialist II
Ceridian / Dayforce
Aug 2022 - Sep 2024 (2 years 1 month)
Provided support on urgent customer requests and guided clients through system navigation, report generation, and payroll submission processes. Educated clients on system updates and best practices to improve user experience.
Customer Support Agent/ Sourcing Associate
VIDA & Co
Jan 2022 - Aug 2022 (7 months)
Searched for potential suppliers of products to be advertised on the website and requested product samples. Conducted general product research for Groupon US, Living Social, and Bouqs Company.
Customer Support Agent/ Admin Assistant
andAndrea Inc.
Jun 2020 - Dec 2021 (1 year 6 months)
Answered customer inquiries via chat, email, and social media using Gorgias. Provided customer support for fashion orders, returns, and product inquiries, and handled refunds, exchanges, and credits via Shopify.
Airline Associate
Lufthansa Airlines
Mar 2018 - Dec 2019 (1 year 9 months)
Managed daily post-flight customer inquiries for Lufthansa via email, ensuring timely and professional resolution. Delivered excellent service to boost customer satisfaction and loyalty.
Customer Service Representative
Opsify Philippines Inc.
Dec 2016 - Mar 2018 (1 year 3 months)
Responded to customer inquiries via phone, chat, and email using Zendesk. Processed refunds, cancellations, and order modifications via Shopify.
Customer Service Representative
Intelenet Global Philippines
Oct 2014 - Dec 2016 (2 years 2 months)
Responded to customer inquiries via phone and email for Create and Craft US/UK, providing timely and helpful assistance. Processed refunds and issued credits accurately to resolve order-related issues.
Customer Service Representative
ACE TREKKIE ACEBEDO
Provided excellent customer support with 10+ years of experience, focusing on problem-solving and building customer loyalty.
Education
Degrees, certifications, and relevant coursework
AMA Computer College
Bachelor of Science, Information Technology
Pursued a Bachelor of Science in Information Technology but did not complete the degree.
Availability
Location
PhilippinesAuthorized to work in
Job categories
Skills
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