Mariel Ann Tabra

Provided customer support via phone, email, and chat for Wine.com and Mindvalley, handling orders, refunds, returns, subscriptions, and account inquiries. Resolved issues, escalated complex cases, and maintained accurate records to ensure a positive customer experience.

Coordinated maintenance schedules between customers and technicians to complete work orders on time. Managed email and calendar tasks, appointment scheduling, customer communications, outbound calls, estimates, invoicing, and administrative support while maintaining accurate records.

Performed quality audits on customer interactions across calls, chats, and emails to ensure compliance with company standards. Participated in client meetings and calibration sessions, provided agent coaching and feedback, analyzed performance trends, and supported continuous process improvement.

Handled escalated customer concerns and supervisor calls while supporting daily operations. Managed workforce scheduling, call monitoring, coaching, performance management, and reporting with data analysis to maintain service quality and meet operational goals.

Oversaw daily hotel and resort operations, including reservations and customer inquiries. Supervised staff schedules and daily activities, interviewed and onboarded employees, processed payroll, and maintained service quality for guest experiences.

Provided phone, email, and chat support for customer inquiries, refunds, disputes, replacements, deliveries, and technical concerns. Ensured a positive customer experience through timely issue handling and support.

Provided technical and billing support by diagnosing issues, troubleshooting services, and educating customers on products and features. Maintained accurate documentation to support customer satisfaction.

Completed a Diploma in Computer Technology at Asian Institute of Computer Studies.