Open to opportunities

Eunice Kate Pelonia

@eunicekatepelonia

Customer Relations Officer and customer service specialist who resolves complex issues and improves operations across high-volume teams.

Philippines

Message

What I'm looking for

I’m looking for a fast-paced customer operations role where I can resolve escalations, improve processes with data, and maintain strong QA standards through multi-channel communication and cross-functional collaboration.

I’m a customer relations and operations professional with 5+ years of progressive experience across technical support, administrative operations, and client relations. I focus on de-escalating complex customer concerns while maintaining exceptional service standards in fast-paced BPO and shared services environments.

In my recent customer-facing roles, I’ve managed multi-channel inboxes and customer inquiries, including returns and exchanges, dispute processing, and coordinated resolutions aligned to company policies. I also conduct data review and analytics to track inquiry trends and support continuous service improvement.

Alongside customer service, I bring strong administrative and quality habits—handling documentation and compliance, supporting daily operations through task delegation, and performing call and task audits for quality assurance and performance improvement. I enjoy training and onboarding others so processes run consistently.

I’ve also built credibility in technical troubleshooting and end-to-end support workflows, handling hardware/network concerns, processing RMA requests, and guiding customers with clear, step-by-step instructions. From candidate pipeline coordination to onboarding support, I’m comfortable collaborating cross-functionally to get results.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

StarTek Philippines

Provided technical support for computer hardware and processed RMA requests accurately and efficiently. Troubleshot WiFi and mesh router issues via inbound and outbound customer contact.

Computer Hardware Motherboard Troubleshooting RAM Troubleshooting GPU Troubleshooting Monitor troubleshooting RMA Mesh Router Troubleshooting

Talent Acquisition Intern

TTEC Philippines

Supported end-to-end candidate pipeline management, coordinating interviews across departments and preparing offer letters. Updated candidate status in an ATS and supported onboarding by assisting with HR files for new hires in compliance with standards.

Talent Acquisition Support Candidate Pipeline Management Interview Coordination Onboarding Candidate Status Updates HR Documentation Compliance

Administration Officer

Microsourcing Philippines

Handled client inquiries and resolved administrative concerns with accuracy while coordinating daily operations through task delegation. Trained new hires, performed quality audits, and maintained documentation in compliance with internal policies.

Administrative Support Client Inquiries Office Coordination Task Delegation Team Coordination Quality Assurance Compliance

Customer Relations Officer

Gingersnaps Philippines

Managed customer communications via email and Shopify, handling inquiries across multiple marketplaces and coordinating returns, exchanges, and disputes. Conducted analytics on inquiry trends to support service improvement.

Customer Service Email Support Shopify Support Issue Resolution Returns and Exchanges Disputes Service Improvement Lazada Shopee TikTok Shop Meta Business Suite Duoke Chat

Account Associate

VXI Global Solutions Inc.

Assisted customers with product inquiries and mobile device troubleshooting through inbound calls. Diagnosed mobile phone and network connectivity issues and provided step-by-step technical guidance.

Technical Support Mobile Device Issues Inbound Calls

Customer Service Representative

TaskUs

Processed driver applications end-to-end, including document verification, onboarding requirements, and background checks. Handled payroll and tax-related inquiries and managed escalations while maintaining service quality.

Customer Service Document Verification Onboarding Background Checks Payroll and Tax Inquiry Handling Escalation Handling Confidentiality

Education

Degrees, certifications, and relevant coursework

MFI Polytechnic Institute Inc.

Diploma, Semiconductor Manufacturing Technology

Completed a Diploma in Semiconductor Manufacturing Technology at MFI Polytechnic Institute Inc.

MFI Polytechnic Institute Inc.

Senior High School, ICT (Computer Programming Track)

Activities and societies: Graduated with honors; Recipient of the Excellence Award and Analog Devices Scholar recognition.

Graduated from Senior High School with an ICT (Computer Programming Track) focus, graduating with honors and receiving an Excellence Award and Analog Devices Scholar recognition.