Abuoma Nwokike
@abuomanwokike
Technical Support Specialist with over 5 years of experience.
What I'm looking for
As a dedicated Technical Support Specialist with over five years of experience, I have honed my skills in troubleshooting and customer service, particularly during my nearly two years at MacKeeper. My commitment to delivering exceptional support is reflected in my ability to maintain a quarterly Customer Satisfaction (CSAT) score exceeding 90%. I thrive in fast-paced environments, ensuring that user issues are resolved efficiently while fostering a positive experience.
My technical expertise spans various tools and platforms, including Google Suite, Salesforce, and ZenDesk, allowing me to provide hands-on support and effective solutions to complex technical challenges. I take pride in my proactive approach to identifying customer pain points and collaborating with product teams to enhance service delivery. My passion for improving processes and maintaining a brilliant tone of voice has been instrumental in de-escalating intense situations and ensuring user satisfaction.
Experience
Work history, roles, and key accomplishments
Technical Support Agent
MacKeeper, Clario Tech DMCC
Apr 2023 - Feb 2025 (1 year 10 months)
Technical Support Specialist with over 5 years of experience, including 2 years at MacKeeper. Maintained a high quarterly CSAT score of over 90% and provided accurate solutions to complex technical issues, ensuring user satisfaction.
Technical/Customer Service Staff
AppSwift Solutions
Jun 2021 - Feb 2023 (1 year 8 months)
Provided empathetic and patient support to diverse customers, resolving technical inquiries and ensuring seamless user experiences. Collaborated in a dynamic SaaS environment and created engaging content for communication.
Education
Degrees, certifications, and relevant coursework
Nnamdi Azikiwe University
Bachelor of Arts, History and International Studies
2015 - 2019
Maintained a high quarterly CSAT score of over 90%, reflecting a strong commitment to customer satisfaction and quality support.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
Job categories
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