Abuoma Nwokike - Technical Support Agent - MacKeeper, Clario Tech DMCC | Himalayas
Abuoma  Nwokike AN
Open to opportunities

Abuoma Nwokike

@abuomanwokike

Technical Support Specialist with over 5 years of experience.

Nigeria

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As a dedicated Technical Support Specialist with over five years of experience, I have honed my skills in troubleshooting and customer service, particularly during my nearly two years at MacKeeper. My commitment to delivering exceptional support is reflected in my ability to maintain a quarterly Customer Satisfaction (CSAT) score exceeding 90%. I thrive in fast-paced environments, ensuring that user issues are resolved efficiently while fostering a positive experience.

My technical expertise spans various tools and platforms, including Google Suite, Salesforce, and ZenDesk, allowing me to provide hands-on support and effective solutions to complex technical challenges. I take pride in my proactive approach to identifying customer pain points and collaborating with product teams to enhance service delivery. My passion for improving processes and maintaining a brilliant tone of voice has been instrumental in de-escalating intense situations and ensuring user satisfaction.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

NU

Nnamdi Azikiwe University

Bachelor of Arts, History and International Studies

2015 - 2019

Maintained a high quarterly CSAT score of over 90%, reflecting a strong commitment to customer satisfaction and quality support.

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