uchenna franklin

I am a dedicated and customer-oriented IT professional with over a year of experience in providing technical support and troubleshooting for users. My proficiency in diagnosing and resolving hardware, software, and network issues has allowed me to enhance user satisfaction and ensure seamless operations. I am passionate about leveraging my technical skills to contribute effectively in an IT support role.

Currently, I serve as a Technical Support Specialist at Makson Technical Services, where I deliver remote technical support, conduct virtual training sessions, and provide front-line support for users experiencing technical issues. My previous role as a Technical Support Intern equipped me with valuable experience in troubleshooting and customer service, further solidifying my commitment to excellence in IT support.