Abuchi Onyekwuluje
@abuchionyekwuluje
Experienced Business Analyst driving digital transformation, process optimization, and CRM/SaaS implementations.
United KingdomWhat I'm looking for
I am a dynamic Business Analyst with over 6 years' experience delivering business process re-engineering, gap analysis, and digital transformation across Telecom, Travel & Hospitality, Financial Services, Healthcare, Education, Ecommerce, Automotive, and SaaS. I combine strong stakeholder management, requirement engineering, and SDLC experience with hands-on use of tools such as JIRA, Azure DevOps, Miro, Balsamiq Cloud and MS Visio to deliver measurable operational improvements.
I've led CRM and SaaS implementations, automated onboarding/offboarding and payment workflows, and designed costing and lead-capture models that increased efficiency and revenue—examples include a costing model that cut costing time by over 70%, a CRM implementation with an 18% projected revenue uplift, and digital solutions that drove subscriber and business growth.
Experience
Work history, roles, and key accomplishments
Digital Business Analyst
Group 1 Automotive
Sep 2023 - Present (2 years 9 months)
Led redesign of applications and processes to streamline operations across Finance, HR and Risk, delivering automated onboarding/offboarding and a consolidated payment/request workflow that reduced manual effort and improved auditability.
Digital Business Analyst
Acies Digital Group
Mar 2022 - Sep 2023 (1 year 6 months)
Identified business needs and led gap analysis and process mapping for SaaS and ecommerce clients, implementing a marketing/lead-capture tool that delivered 36% of new business and defined TAM/SAM/SOM targets.
Business Analyst
Robson Moore
Dec 2021 - Mar 2022 (3 months)
Delivered a CRM implementation for an education client, conducting requirements gathering, UAT and process re-design that reduced churn ~30% and improved sales process efficiency.
Business Analyst
Proqual Services
Mar 2017 - Jan 2019 (1 year 10 months)
Collaborated with IT and product teams to deliver a customer-data capture solution for a telecom client, achieving regulatory compliance and streamlining order fulfilment that increased service revenue by 17.2%.
Education
Degrees, certifications, and relevant coursework
Abuchi hasn't added their education
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