ASAbu Bakr Siddque
@abubakrsiddque
Experienced customer care representative with a focus on client satisfaction.
United StatesWhat I'm looking for
I am a dedicated customer care representative with over four years of experience in providing exceptional service and support to clients across various industries. My journey began at Properly, where I honed my skills in handling client inquiries and complaints, ensuring that every interaction was positive and productive. I then moved on to Soleil Energy LLC, where I effectively communicated the benefits of solar energy, helping customers make informed decisions while building trust through relatable success stories.
Currently, I am working at Guardian Law LLC, where I assist clients in navigating the complexities of estate planning. My role involves not only answering questions and solving problems but also preparing essential documents and ensuring that every detail is meticulously checked. I take pride in making clients feel valued and understood, and I am eager to continue growing my skills in a dynamic environment that prioritizes customer relationships.
Experience
Work history, roles, and key accomplishments
Paralegal & Customer Care Representative
Guardian Law LLC
Jan 2024 - Present (1 year 6 months)
Called clients at their preferred time and day, filling estate plan worksheets over the call and reviewing them for accuracy. Prepared first drafts and sent them to clients via email, helping them understand the process of forming a living trust.
Customer Care Representative
Soleil Energy LLC
Jan 2022 - Jan 2024 (2 years)
Explained the benefits of solar energy clearly and relatably, reassuring hesitant customers about switching to solar by sharing success stories. Recommended solar products or upgrades based on customer needs and offered maintenance packages or additional services.
Customer Care Representative
Properly
Jan 2021 - Jan 2022 (1 year)
Answered phone calls, emails, and messages from clients, providing information about properties, processes, and services. Handled complaints and issues, maintaining records of client interactions, feedback, and inquiries using CRM tools.
Education
Degrees, certifications, and relevant coursework
Premier University Chittagong
Bachelor of Arts (Honors), English
Currently pursuing a Bachelor of Arts with Honors in English. The program focuses on developing strong analytical and communication skills through the study of literature and language.
Al Hidayah International School & College
A Level, General Studies
Completed A Level studies at Al Hidayah International School & College. This advanced secondary education program prepared for university-level studies.
Al Hidayah International School & College
O Level, General Studies
Completed O Level studies at Al Hidayah International School & College. This foundational secondary education program provided a broad academic background.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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