Open to opportunities

Taijuana Jefferson

@taijuanajefferson

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Customer Service Representative with over 10 years of experience.

United States

Message

What I'm looking for

I am looking for a role in a customer-focused organization that offers growth opportunities and values exceptional service.

I am a dedicated Customer Service Representative with over a decade of experience in providing exceptional support across various industries, including insurance, finance, solar energy, and healthcare. My journey has been marked by a commitment to professionalism and a passion for delivering positive customer experiences. I pride myself on my ability to learn quickly and adapt to new challenges, ensuring that I meet and exceed customer expectations.

Throughout my career, I have honed my skills in troubleshooting, account management, and CRM systems. My experience includes assisting customers with payments and policy inquiries at Louisiana Citizens Property Insurance Corporation, where I effectively managed inbound and outbound calls related to claims and policy questions. I have also worked in roles that required compassionate customer service, such as my time at Posigen Solar and Sleep Number Call Center, where I educated customers and resolved issues promptly.

I am now seeking a long-term career opportunity within a customer-focused organization that values growth and development. I am eager to contribute my skills and experience to a team that prioritizes exceptional service and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Louisiana Citizens Property Insurance Corporation

Jun 2022 - Present (3 years 3 months)

Assisted insured customers with payments and policy questions, setting up payment arrangements and verifying insurance coverage. Filed insurance claims for insureds and handled inbound and outbound calls related to policy inquiries and claims.

Customer Service Policy Management Claims Processing Outbound Calling Documentation Management Customer Support

Utility Specialist

Posigen Solar

Jul 2020 - Present (5 years 2 months)

Verified panel layouts and IA paperwork for solar installations. Submitted documentation to utility companies for processing.

Solar Energy Data Verification Administrative Support

Lajet Specialist

ResCare

Jul 2019 - Present (6 years 2 months)

Handled inbound and outbound calls regarding case status and updated case notes. Assisted with unemployment claims and delivered compassionate and effective customer service.

Customer Service Case Management Outbound Calling Data Entry Communication

Customer Service Representative

Sleep Number Call Center

Aug 2017 - Present (8 years 1 month)

Troubleshot smart bed issues and provided account support to customers. Educated customers on account details and product use.

Troubleshooting Product Education Customer Service Technical Support Communication

Collections Representative

Ace Cash Express

May 2014 - Present (11 years 4 months)

Managed inbound and outbound calls for payment collections. Explained account status and created payment arrangements for customers.

Collections Account Management Outbound Calling Customer Service Communication

Customer Service Representative

GM Financial

Jul 2012 - Present (13 years 2 months)

Supported auto finance customers with payments and account management. Performed data entry and ensured account accuracy.

Account Management Data Entry Customer Support Payment Processing Financial Services

Call Center Representative (Humana Insurance)

Aegis Communication

Oct 2010 - Present (14 years 11 months)

Promoted Humana's pharmacy services to new customers. Maintained accurate records and supported member satisfaction.

Customer Service Sales Support Record keeping Communication Pharmacy Services

Administrative Assistant

Terrell and Associates, Inc

Jan 2005 - Present (20 years 8 months)

Answered multi-line phones and supported day-to-day office operations. Handled data entry, scheduling, and office organization.

Administrative Support Data Entry Scheduling Multi Line Phone Operation

Education

Degrees, certifications, and relevant coursework

Bonnabel High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge and skills. Developed strong communication and organizational abilities through various coursework and activities.