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Michael Sappleton

@michaelsappleton

Customer Service Representative at Aucera processing 50+ claims daily with 98% accuracy and resolving escalated customer concerns.

United States
Message

At Aucera, I process more than 50 claims a day, verify policy details, and coordinate with adjusters. I maintain 98% accuracy in claims documentation and have reduced complaint escalations by 35%.

At Wolf River Electric, I managed the sales cycle from lead generation to contract signing and conducted in-home and virtual solar consultations. I achieved 120% of monthly sales targets and improved conversion rates by 25%.

Earlier, I reviewed aircraft maintenance records and inspection processes at Express Jet, and assisted customers with transactions and service requests at Kroger.

Experience

Work history, roles, and key accomplishments

EJ

Technical Audit

Express Jet

Jan 2016 - Dec 2018 (2 years 11 months)

Reviewed records and inspected processes, identifying missing documents and compliance gaps. Entered detailed aircraft maintenance records into a computerized tracking program.

Education

Degrees, certifications, and relevant coursework

Georgia Gwinnett College logoGC

Georgia Gwinnett College

Attended Georgia Gwinnett College in Lawrenceville, GA, completing studies in 2016.

Tech stack

Software and tools used professionally

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