Mon'que User

I am a dedicated customer service representative with a proven track record in managing high call volumes and troubleshooting technical issues. My experience spans various roles where I have consistently achieved high customer satisfaction ratings through effective communication and problem-solving skills. I thrive in dynamic environments and am passionate about enhancing customer experiences.

Currently, I work as a Sales Representative at Lightskye Energy, where I have achieved a 100% customer satisfaction rating by efficiently resolving issues and guiding customers through the solar energy qualification process. My previous role as an Intake Specialist at FreedomCare allowed me to assist patients and caregivers with state-mandated qualifications, ensuring a smooth intake process while maintaining professionalism and patience.

With proficiency in CRM tools such as Salesforce, Freshdesk, and HubSpot, I am well-equipped to contribute to team goals and exceed performance metrics. I am eager to bring my skills to a dynamic call center environment where I can continue to grow and make a positive impact.