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Winnie Stephen

@winniestephen

Lead Generation Specialist at Call Guru, qualifying prospects and setting meetings after managing over 1,000 calls each day.

Nigeria

Message

At Call Guru, I initiate outbound calls to discover and qualify potential customers, then set meetings for sales conversations. I manage over 1,000 calls each day and log results in calling and CRM systems.

In customer service roles, I handled customer inquiries, appointment setting, and outbound prospect qualification. As an Administrative Assistant at IBST Limited, I coordinated meetings and appointments and prepared reports and business documents.

Experience

Work history, roles, and key accomplishments

Current

Lead Generation Specialist

Current

Call Guru

Jan 2026 - Present (8 months)

Initiated high-volume outbound calls to discover and qualify potential customers, generating sales leads. Managed over 1,000 calls each day and set up meetings for qualified prospects.

CRM Systems Lead Qualification Outbound Calling Appointment Setting Active Listening Objection Handling

Hostess

The Address Silencio

Jan 2025 - Dec 2025 (11 months)

Delivered exceptional guest experiences within a high-end hospitality setting. Managed guest inquiries, reservations, and special requests with professionalism.

Customer Service Communication Skills Reservation Management Guest Relations

Secretary / Administrative Officer

NU Concepts and Company

Oct 2024 - Aug 2025 (10 months)

Oversaw office correspondence, scheduling, and documentation management. Assisted clients and visitors, ensuring professional and welcoming interactions.

Administrative Support Scheduling Documentation Customer Service Confidentiality

Customer Service Representative / Inbound & Outbound Telemarketer

Call Expects

Sep 2023 - May 2025 (1 year 8 months)

Oversaw more than 700 daily customer interactions, preserving exceptional service levels. Executed outbound calls for qualifying prospects and booking appointments for sales personnel.

CRM Systems Inbound And Outbound Customer Support Appointment Setting Lead Qualification Active Listening Conflict Resolution Problem Solving Time Management

Administrative Assistant

IBST Limited

Jan 2022 - Jul 2023 (1 year 6 months)

Coordinated meetings, appointments, and daily administrative operations. Managed internal and external correspondence and prepared reports for management review.

Administrative Support Microsoft Office Google Workspace Data Entry Documentation Scheduling

Customer Care Associate

SwiftReach Customer Services

Jul 2021 - Jul 2022 (1 year)

Managed inbound customer inquiries within a dynamic customer service environment. Supported customers with product details, account assistance, and problem resolution.

CRM Systems Customer Service Problem Solving Data Entry Teamwork