Open to opportunities

Denis moses

@denismoses

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Customer service and medical-billing professional with media and marketing experience.

Kenya

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What I'm looking for

I seek a collaborative role where I can apply medical billing and customer-service expertise, contribute to digital marketing or communications, and grow in a team-focused organization that values empathy, accuracy, and impact.

I am a versatile professional combining customer service, medical billing, and media/marketing expertise, with hands-on experience managing patient referrals, billing workflows, and confidential medical records while delivering empathetic client support. I have supported digital marketing and brand engagement efforts, contributed to news reporting and editorial work, and helped amplify organizational visibility through social media initiatives.

My background includes frontline roles in healthcare operations, field data collection, and electoral support, demonstrating strong communication, time management, and problem-solving skills. I thrive in team-oriented environments, prioritize accurate documentation and compliance, and seek roles where I can apply my cross-functional experience to improve customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Onq Global

May 2024 - Aug 2025 (1 year 3 months)

Processed medical referrals and managed patient billing, establishing payment plans and resolving escalations while maintaining confidential records and improving referral workflow efficiency.

Medical Billing Referrals Customer Service Records Management Social Media Support Client Engagement

Enumerator

Laikipia County Government

Sep 2023 - Oct 2023 (1 month)

Collected agricultural data from farmers, registered beneficiaries for aid programs, and used digital systems to maintain accurate records that supported program planning and resource allocation.

Field Data Collection Farmer Outreach Data Entry Beneficiary Registration

Clerk

Independent Electoral and Boundaries Commission

Aug 2022 - Aug 2022 (0 months)

Tallied and categorized votes accurately, assisted elderly and vulnerable voters, and maintained transparent procedures to ensure an orderly and fair voting process.

Vote Tallying Voter Assistance Process Transparency

Volunteer Care Worker

St Martin Catholic Social Apostolats

Jan 2021 - Mar 2021 (2 months)

Provided daily care and support to children in the home and contributed to social media marketing for fundraising campaigns, enhancing community outreach and donor engagement.

Childcare Social Media Marketing Fundraising Community Outreach Empathy Teamwork

News Reporter

Home News Agency

Mar 2018 - Jun 2018 (3 months)

Collected on-the-ground news reports and interviews, edited articles to editorial standards, and handled front-office client inquiries during the agency's transition to an online platform.

News Reporting Interviewing Editing Client Communication Online Publishing Content Writing