Abigail Mazyck

Provided end-to-end order fulfillment and fraud support for high-volume e-commerce accounts, resolving account issues, processing refunds/chargebacks, and maintaining SLA and quality metrics across order management and fraud investigations.

Served as primary contact for customers across phone, email, and chat for clients including AT&T, resolving account, billing, and technical issues while meeting CSAT, FCR, AHT and QA targets.

Reviewed patient intake and requisition forms, entered demographics and insurance data with high accuracy, identified discrepancies and coordinated follow-up while maintaining HIPAA compliance and accurate records.

Supported admissions with clerical tasks including data entry, filing, and records management to streamline office operations and maintain accurate student records.

Handled rental contract transactions, vehicle demonstrations, and inbound public calls, delivering timely customer service and transactional accuracy.

Processed electronic reservations and handled domestic and international incoming calls, ensuring accurate booking details and customer support.

Completed an Associate degree in Administrative Office Technology and earned a Medical Office Specialist & Business Application Solutions certificate; focused on office administration and medical office procedures.