Open to opportunities

Nichole Scott

@nicholescott

Message

Detail-oriented customer service and data entry specialist with HIPAA experience and strong accuracy.

United States

Message

What I'm looking for

I seek a role in customer support or medical administration with focus on accuracy, HIPAA-compliant recordkeeping, teamwork, and opportunities to improve processes.

I am a detail-oriented customer service professional with extensive experience in high-volume call centers, data entry, and document management. I consistently meet KPIs while maintaining accuracy and adherence to HIPAA regulations.

I have worked remotely and on-site supporting members, providers, and clinical teams, handling inquiries about benefits, claims, and medical equipment with professionalism. I use CRM and EMR systems daily to document interactions and ensure records are audit-ready.

My technical toolkit includes Microsoft Office, Google Workspace, CRM/ERP databases, electronic document systems, and standard office equipment for scanning, faxing, and file management. I type at 60 WPM and focus on fast, accurate data capture and verification.

I bring strong problem-solving, time-management, and collaboration skills, and I participate in ongoing training to stay current with regulations and system enhancements. I prioritize customer satisfaction while safeguarding sensitive information.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

MedCost

Nov 2023 - Jul 2024 (8 months)

Served as first point of contact for members via inbound/outbound calls and emails, resolving benefits and claims inquiries while maintaining HIPAA compliance and meeting KPIs for call time and satisfaction.

Customer Service CRM Systems HIPAA Outbound Calling Email Support KPIs

Switchboard Operator / CSR

LYP Health Management

Apr 2022 - Sep 2023 (1 year 5 months)

Handled high-volume inbound calls, routed communications and scheduled appointments using multi-screen systems, exceeded call handling metrics and adhered to HIPAA and quality assurance standards.

Routing Scheduling HIPAA Quality Assurance

Customer Service Representative

Lincare Holdings

Nov 2021 - Feb 2022 (3 months)

Responded to patient inquiries and processed orders for respiratory equipment, coordinated with clinical teams, maintained audit-ready patient records, and resolved billing issues while ensuring HIPAA compliance.

Patient Support Order Processing HIPAA Record keeping Documentation