Open to opportunities

Abigail Jacobson

@abigailjacobson

Message

Customer service professional delivering fast, detail-driven support and strong customer retention.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can provide excellent customer service, keep accurate records, and support smooth operations. I’m eager to learn new systems, collaborate with a team, and help drive customer satisfaction and retention.

I’m a dedicated, detail-oriented customer service and administrative professional with experience supporting customers through email, phone, and chat. I bring strong communication, customer relationship management, and record keeping to every interaction.

In my recent role at The Yuolo Solutions, I resolved 95% of customer inquiries within 24 hours, maintained positive relationships, and processed requests while updating customer records accurately. I also escalated complex issues to the right department and ensured timely follow-up and resolution.

Earlier, I combined customer support with service-minded problem solving at Vinted and handled social media and customer inquiries at Naijalikes.ng. I’m now focused on administrative support at UTS Consultancy Ltd, coordinating office activities, maintaining documentation, and delivering excellent client service while staying highly organized and adaptable.

Experience

Work history, roles, and key accomplishments

Current

Administrative Staff

Current

UTS Consultancy Ltd

Jul 2024 - Present (2 years 1 month)

Provided administrative and clerical support to ensure smooth office operations, including maintaining records and company documentation. Prepared correspondence and reports, coordinated office activities, and responded to client inquiries with excellent customer service.

Administrative Support Clerical Support Record keeping Correspondence Report Preparation Office Coordination Client Services Organizational Skills

Customer Service Representative

The Yuolo Solutions

Apr 2023 - Oct 2024 (1 year 6 months)

Resolved 95% of customer inquiries within 24 hours while maintaining positive customer relationships and providing information on company services. Handled customer records and updated account information in the company database, escalating complex issues with timely follow-up.

Customer Service Customer Relationship Management Documentation Record keeping Follow up Customer Escalation Account Updates Customer Satisfaction

Social Media Manager

Naijalikes.ng

Feb 2022 - Jan 2023 (11 months)

Managed social media accounts and created engaging content, responding to customer inquiries on digital platforms. Monitored social media performance, prepared basic engagement reports, and collaborated on content calendars to support marketing campaigns.

Social Media Management Content Creation Customer Engagement Performance Monitoring Reporting Collaboration

Customer Support Specialist

Vinted. Go

Jun 2021 - Apr 2022 (10 months)

Provided prompt and professional support to customers via email, phone, and chat for orders, deliveries, account issues, and service requests. Maintained accurate records of customer interactions, escalated complex issues, and handled complaints with empathy to ensure a positive customer experience.