Jojo Bowers
@jojobowers
Customer service professional delivering excellent support and positive customer experiences.
JamaicaWhat I'm looking for
I’m a customer service professional with experience across call centers, reception, and customer-facing support roles, including Cu stomer Service Ass . III (SME / Support Coach) at Continuum Global Solutions. I focus on providing excellent customer service, presenting complex information in an easy format, and staying effective in fast-paced environments.
From my time at Arise Online Platform and Continuum Global Solutions to roles as a Receptionist at Bamboo Beach Club and a Pharmacist Assistant at St. Ann’s Bay Drug Serve Pharmacy, I’ve built strong problem solving, critical thinking, and decision making skills. I enjoy customer service work and aim to contribute to the positive growth of a reputable organization.
Experience
Work history, roles, and key accomplishments
Personal Cruise Consultant (PCC)
Arise Online Platform
Jan 2025 - Nov 2025 (10 months)
Worked as a Personal Cruise Consultant providing customer-facing travel support and service while running independently as a sole trader.
Customer Service Rep
Arise Online Platform
Nov 2024 - Jan 2025 (2 months)
Provided customer service as an independent sole trader, supporting clients and resolving service-related issues.
Customer Service Ass. III
Continuum Global Solutions
Jun 2022 - Jan 2024 (1 year 7 months)
Served as a Customer Service Associate III (SME/Support Coach), supporting customer service operations and coaching support processes.
Customer Service Representative
Continuum Global Solutions
Feb 2021 - Jun 2022 (1 year 4 months)
Worked as a Customer Service Representative, delivering support in a fast-paced environment and handling customer inquiries.
Receptionist
Bamboo Beach Club and Reggae Hills
Feb 2020 - Mar 2020 (1 month)
Handled front-desk reception duties and provided customer-facing support at the club and related location; role ended due to COVID-related layoff.
Customer Service Representative
Advanced Call Center of Technology
Jul 2019 - Feb 2020 (7 months)
Provided customer service in a call center environment, supporting customers and assisting with service inquiries from start to resolution.
Shadow
St. Christopher's School for the Deaf
May 2019 - Jul 2019 (2 months)
Completed a shadowing placement to observe and support school activities at St. Christopher's School for the Deaf.
Pharmacist Assistant
St. Ann’s Bay Drug Serve Pharmacy
Mar 2019 - May 2019 (2 months)
Worked as a Pharmacist Assistant, supporting pharmacy operations and assisting with customer service needs within the pharmacy environment.
Vector Control Officer
Health Department
Jul 2018 - Oct 2018 (3 months)
Served as a Vector Control Officer within the Health Department, supporting public health-related work during the assignment period.
Junior Teacher
Brown’s Town Primary School
Jun 2018 - Present (7 years 11 months)
Worked as a Junior Teacher, supporting classroom instruction and student learning.
Education
Degrees, certifications, and relevant coursework
Brown’s Town Community College
Patient Care Level 2, Allied Health
Completed Allied Health (Patient care) Level 2 coursework.
Brown’s Town High CAP
Level 2, Fashion Designing
Completed Fashion Designing Level 2 studies.
Brown’s Town High CAP
City and Guilds (English Language), English Language
Completed English Language certification through City and Guilds.
Brown’s Town High School
CXC/CSEC, CXC/CSEC
Completed CXC/CSEC English Language, Biology, History, and Social Studies.
Brown’s Town High School
Level 1, Customer Service
Completed Customer Service skills at Level 1.
Brown’s Town High School
Level 1, Documentation and Digitalization
Completed Documentation and Digitalization skills at Level 1.
Availability
Location
JamaicaAuthorized to work in
Job categories
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