Looking for a job

Amoy Creary

@amoycreary

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I support customers across phone, live chat, email, and records operations.

Jamaica

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What I'm looking for

I'm looking for a customer service or administrative role where I can support customers through phone, email, or live chat, maintain accurate records, use my communication skills, and contribute as part of a team.

I've supported pharmacy members at Conduent Centerwell Mail Order Pharmacy, assisting 30–60 people daily with medication refills, over-the-counter orders, payments, order statuses, and new medication requests.

At Itel, I handled live chat, email, and call support, assisting up to 100 customers daily. I verified customers, identified needs, communicated empathetically, and provided accurate solutions using company procedures and tools.

With the Ministry of Labour and Social Security and the Jamaica Council for Persons with Disabilities, I welcomed visitors, processed customer information, maintained records, verified client details, and supported the Covid-19 WeCare Grant.

I'm organized, self-motivated, and productive, with experience in customer service, written communication, records management, document scanning, and Excel recordkeeping.

Experience

Work history, roles, and key accomplishments

Customer Service Voice Agent

Conduent Centerwell Mail Order Pharmacy

Jul 2024 - Mar 2026 (1 year 8 months)

Provided assistance to 30-60 members daily over the phone, including greeting and authenticating members, assisting with medication refills, over-the-counter orders, new medication enrollments, payments, and order statuses.

Customer Service Voice support Order Management Payment Processing Privacy Compliance

Education

Degrees, certifications, and relevant coursework

Pharmacy Technician Certification

Pharmacy Technician Certification, Pharmacy

2025 -

Completed a Pharmacy Technician certification program in 2025.

B & B University College Ltd

Certificate in Business Administration, Business Administration

2020 - 2021

Grade: Distinction

Pursued a Certificate in Business Administration with a concentration in Business Administration and Customer Service, achieving a Distinction.

City and Guilds

Certificate, English, Mathematics, Customer Service

Earned City and Guilds certifications in English, Mathematics, and Customer Service.

St Andrew Technical High School

High School Diploma, General Studies

2015 - 2020

Completed secondary education with passes in English, Family & Resource Management, Food Nutrition & Health, Physical Education, Biology, and Principles of Business.