At J&B Medical US, I handled patient enquiries across phone and other communication channels, helping raise patient satisfaction from 4.0 to 4.8/5.
I reduced average issue resolution time from 48 hours to 12 hours by coordinating with healthcare providers, investigating concerns, and following up promptly. I also maintained patient records in the CRM/EMR system.
At The Makeup Fair Series, I supported attendees and exhibitors with registrations, ticket verification, booth bookings, and event enquiries, while documenting cases and helping resolve complaints.
At Milani, I responded to product questions and gave personalised recommendations. I also demonstrated products in live sessions, helping increase sales of previously slow-moving products.
