Adenike Taiwo
@adeniketaiwo
Customer Service Specialist focused on enhancing customer satisfaction and loyalty.
NigeriaWhat I'm looking for
I am a dedicated Customer Service Specialist with a proven track record of enhancing customer satisfaction and loyalty. My expertise lies in complaint resolution, quality assurance, and call monitoring, where I have successfully implemented innovative systems that increased satisfaction ratings up to 90% and improved first call resolution rates by 25%. I thrive in collaborative environments and am eager to leverage my skills to further enhance customer experiences and drive business growth.
Throughout my career, I have achieved significant milestones, including a 70% lead-to-customer conversion rate at JDS Health Global and an 85% customer satisfaction rating at Rubysparkling Skincare. My ability to develop and execute customer service training programs has consistently improved performance metrics, while my proactive approach to customer feedback has led to substantial increases in satisfaction scores. I am passionate about creating seamless customer experiences and aligning them with broader company objectives.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
JDS Health Global
Jan 2023 - Present (2 years 9 months)
Achieved a 70% lead-to-customer conversion rate through strategic cold calling, qualifying prospects, and aligning product offerings with customer pain points. Implemented a new customer feedback system, resulting in a 90% increase in customer satisfaction scores and a 20% reduction in customer complaints.
Customer Service Representative
Rubysparkling Skincare
Sep 2021 - Present (4 years 1 month)
Utilized customer feedback surveys to quickly identify and resolve customer issues, resulting in an 85% customer satisfaction rating. Developed and executed a customer service training program that improved first call resolution rates by 25%, enhancing customer experience and loyalty.
Customer Service Associate
SIMI HEALTHCARE
Jan 2021 - Present (4 years 9 months)
Handled an average of 100 customer inquiries per day, maintaining a 90% customer satisfaction rate. Led conflict resolution initiatives, achieving a 25% reduction in customer disputes and enhanced retention.
Education
Degrees, certifications, and relevant coursework
Ladoke Akintola University
Bachelor of Technology, Physiology
Completed a Bachelor of Technology in Physiology at Ladoke Akintola University. This program provided a strong foundation in physiological principles and related scientific disciplines.
The Excel College
West Africa Senior School Certificate Examination, General Studies
Obtained the West Africa Senior School Certificate Examination (WASSCE) from The Excel College. This certificate signifies completion of secondary education.
Availability
Location
NigeriaAuthorized to work in
Job categories
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