Abigael Teresia
@abigaelteresia
Customer-focused virtual assistant blending digital marketing and sales to streamline client communication.
What I'm looking for
I’m a customer-focused virtual assistant with hands-on experience supporting remote client operations, improving response times, and organizing efficient day-to-day workflows. Since 2024, I’ve managed client communication and inquiries, supported administrative and AI-related operations, and kept schedules, digital files, and social media content running smoothly to help teams stay responsive and organized.
Before that, I built a strong foundation in revenue and customer experience through roles as a Customer Service & Sales Associate at Kalyp Motors and a Marketing Assistant at Tradco Co., where I assisted customers, resolved complaints, supported sales processes, and helped execute marketing campaigns and client acquisition efforts. I also completed a Civil Engineering internship with Kenya Urban Roads Authority (KURA), strengthening my approach to planning, execution, and problem solving—now combined with my administrative, digital marketing, and client relationship strengths to deliver excellent service and measurable results, including consistently exceeding sales targets.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
Mercor AI
Jan 2024 - Present (2 years 3 months)
Managed client communications and inquiries promptly, supporting day-to-day AI and administrative operations. Organized schedules, digital files, and social media content to improve response time and workflow efficiency.
Customer Service & Sales Associate
Kalyp Motors
Apr 2022 - Dec 2023 (1 year 8 months)
Provided customer support by handling inquiries and resolving complaints while maintaining strong client relationships. Supported sales by processing orders, keeping accurate records, and consistently exceeding sales targets.
Marketing Assistant
Tradco Co.
Jan 2022 - Present (4 years 3 months)
Supported marketing campaigns and contributed to client acquisition through market research. Assisted with promotions and coordinated with the team to support campaign delivery.
Civil Engineering Intern
Kenya Urban Roads Authority (KURA)
Assisted with project planning, design, and execution by estimating quantities and costs for materials and labor. Conducted site inspections and evaluations to support project progress.
Education
Degrees, certifications, and relevant coursework
Kenya Technical Trainers College
Diploma in Civil Engineering, Civil Engineering
2019 - 2022
Earned a Diploma in Civil Engineering from Kenya Technical Trainers College from 2019 to 2022.
Availability
Location
Authorized to work in
Job categories
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