I seek a leadership role in IT operations where I can manage teams, own incident governance, improve infrastructure, and ensure security and SLA excellence.
ATOpen to opportunities
abhishek tiwari
@abhishektiwari8
Senior Technical Support Engineer focused on IT operations, escalations, and infrastructure reliability.
IndiaWhat I'm looking for
I am a Senior Technical Support Engineer with over 5 years of experience delivering enterprise IT support, incident ownership, and IT operations across global environments.
I have led escalation management and VIP support, coordinated major-incident response, and driven SLA adherence while maintaining security posture through patch management and endpoint protection.
My technical expertise includes Microsoft 365, Azure Active Directory, MFA, ManageEngine Endpoint Central, Sophos, ITSM/ITIL processes, and desktop and endpoint security operations.
I am targeting a formal IT Team Lead / IT Operations Lead / Infrastructure Manager role to take responsibility for people management, incident governance, and continuous infrastructure improvement.
Experience
Work history, roles, and key accomplishments
TC
Current
Senior Technical Support Engineer
Team Computers
Mar 2025 - Present (10 months)
Manage end-to-end site IT operations, act as primary escalation point for critical incidents and VIP users, and own patch management and endpoint security to ensure zero business disruption.
VI
IT Support (System Administrator)
Viraj Infotech
Oct 2024 - Jan 2025 (3 months)
Administered Azure AD and Microsoft 365, executed onboarding/offboarding and MFA enforcement, and supported VPN, Teams, and Outlook incidents while maintaining security compliance.
QL
Associate Engineer
Quess Corp Limited
Apr 2023 - Oct 2024 (1 year 6 months)
Provided 24x7 global IT support across multiple regions for VDI, VPN, network and system issues, operated under ITIL processes for incident and escalation management, and consistently met SLA and CSAT targets.
AL
Senior Technical Support Engineer
Accel Limited
Sep 2022 - Mar 2023 (6 months)
Provided enterprise and VIP IT support using BMC Remedy and ManageEngine, supported remote users across multiple regions, and handled VPN, MFA and remote support escalations.
AL
Field Technical Support Engineer
Aarvee Infotech Private Limited
Dec 2020 - Sep 2022 (1 year 9 months)
Delivered onsite hardware and peripheral support including OS installation, system imaging, hardware troubleshooting, and preventive maintenance for laptops and printers.
Education
Degrees, certifications, and relevant coursework
SISimplilearn
CCNA, System, Networking, and LAN/WAN Management
2023 - 2023
Completed a CCNA-focused professional program covering system, networking, and LAN/WAN management from September 2023 to December 2023.
IT
Ideal Institute of Technology
Certificate, Hardware and Networking
2022 - 2022
Completed a Hardware and Networking program focused on system, networking, and LAN/WAN management from June 2022 to September 2022.
IT
Ideal Institute of Technology
Hardware and Networking, System, Networking, and LAN/WAN Management
2022 - 2022
Completed a Hardware and Networking program focused on system, networking, and LAN/WAN management from June 2022 to September 2022.
YUYashwantrao Chavan Maharashtra Open University
Bachelor of Commerce, Business Administration and Management
2019 - 2022
Bachelor of Commerce (BCom) in Business Administration and Management completed from July 2019 to September 2022.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
IndiaAuthorized to work in
Salary expectations
600k-800k USD
Social media
Job categories
Technical Product ManagerTechnical Support EngineerSenior IT Systems AdministratorDesktop Support EngineerField Service EngineerOperations EngineerSenior Escalation EngineerEndpoint Security SpecialistService Desk AnalystSenior Support EngineerSenior Help Desk EngineerSenior Technical Support Specialist PositionsTechnical Lead
Skills
Azure Active DirectoryMFASophosPatch ManagementITSMITILEscalation ManagementIncident ManagementDesktop SupportVPNVDISystem ImagesDesktop Hardware TroubleshootingAsset ManagementSLA ManagementQuality ImprovementGovernanceGmailOutlookOffice 365Active DirectoryVendor ManagementAzure ADMicrosoft Office 365ManageEngine
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