Open to opportunities

Sagar Kumar Tripathy

@sagarkumartripathy

Message

Experienced Senior IT Executive with expertise in infrastructure management.

India

Message

What I'm looking for

I am looking for a role that offers opportunities for growth, a collaborative team environment, and the chance to leverage my technical skills to drive IT solutions.

As a Senior IT Executive with over 6 years of experience in IT infrastructure management and support, I have honed my skills in various technologies including Sophos Firewall, Aruba Access Points, and Active Directory. My journey in the IT sector has equipped me with the ability to provide efficient support while ensuring network security and seamless connectivity.

Throughout my career, I have successfully administered and troubleshot complex IT systems, managed the full lifecycle of Active Directory accounts, and provided technical assistance through IT helpdesk operations. My commitment to excellence is reflected in my ability to streamline processes and improve team efficiency, ensuring that both onsite and remote staff have the necessary tools and support to succeed.

Experience

Work history, roles, and key accomplishments

Current

Sr. IT Executive

Current

SAR Group

Feb 2023 - Present (2 years 5 months)

Administered and troubleshot Sophos Firewall, Aruba Access Points, and Sophos Endpoint Security. Managed the full lifecycle of Active Directory accounts, including user provisioning and access control, and handled Microsoft 365 administration for efficient license allocation and user accessibility. Provided technical assistance through IT helpdesk, resolving hardware, software, and connectivity is

Sophos Active Directory Help Desk

Sr. IT Administrator

Laptop Kart

Mar 2022 - Feb 2023 (11 months)

Provisioned and configured IT equipment for onsite and remote staff. Maintained IT assets using Fresh Service, ensuring accurate inventory tracking, and streamlined task distribution to improve team efficiency.

Configuration Management

Sr. Customer Support Engineer

CMS IT Services

Apr 2021 - Feb 2022 (10 months)

Conducted OS installations, upgrades, and backups to ensure system reliability. Provided end-user support for hardware and software troubleshooting, and maintained documentation for resolution procedures to ensure consistency.

Data Backup User Support Documentation

Service Desk Coordinator

Experis IT

Sep 2019 - Jul 2020 (10 months)

Diagnosed technical issues and managed incident tickets through ServiceNow. Supported key applications such as Outlook and SAP, and managed user accounts, assisting in deploying and configuring mobile and computing devices.

ServiceNow Incident Management Outlook)SAP Configuration

Service Desk L1 Engineer

Ind Innovation

Jul 2017 - Sep 2019 (2 years 2 months)

Managed service requests and incident tickets via Fresh Service. Provided technical support through phone, email, and in-person interactions, and installed and troubleshot software applications based on user needs.

Incident Management Technical Support Installation

Education

Degrees, certifications, and relevant coursework

State Council for Technical Education & Vocational Training (SCTEVT)

Diploma, Electronics & Telecommunication Engineering

Completed a Diploma in Electronics & Telecommunication Engineering. Gained foundational knowledge in electronic systems, telecommunications, and related engineering principles.