Brijesh User

I’m a Senior Technical Support Engineer with 5+ years of experience delivering enterprise-level technical support, incident management, desktop support, and remote troubleshooting across EMEA and India regions. I focus on fast, accurate resolutions while keeping service quality consistently high.

In my recent role, I support commercial enterprise partners and consumer segments for laptops, desktops, and AIO architectures. I manage a high-volume queue of 40+ tickets per day, maintaining 95%+ SLA compliance and 95%+ CSAT, while performing hardware and software diagnostics to identify root causes and recommend fixes, repairs, and infrastructure upgrades.

I’m also strong in end-to-end ownership—administering complete case lifecycles with precise ticket logs, asset order validations, parts fulfillment coordination, and definitive resolution closures. I partner cross-functionally with logistics, finance, and operational business units to resolve order and invoice issues without compromising customer satisfaction.

Earlier, I served as an exclusive high-tier point of contact for Lenovo Premium accounts and used Remote Desktop tools to troubleshoot deep-system operating conflicts and configuration bugs. I bring a structured, analytical working approach to modifications and breakdowns, plus a customer-first mindset that helps reduce repeat issues and downtime.