Jahnavi Khanna

I am a Senior IT Support Specialist with over 3 years of progressive experience in advanced technical support, incident management, and modern helpdesk operations. I have resolved over 6,000 end-user technical issues and consistently maintained a 95% ticket resolution rate within SLA.

I specialize in securing and streamlining enterprise environments using Active Directory, Microsoft Intune, and Microsoft 365, and I serve as a primary point of contact for advanced desktop and end-user support. I routinely manage high-volume incident queues and enforce corporate security and compliance standards.

I drive efficiency through data analysis and automated reporting, developing interactive dashboards in Power BI and Excel to reduce manual effort and deliver actionable business intelligence. I am experienced with ServiceNow for ticketing, SLA management, and rapid incident closure.

I am collaborative, results-oriented, and recognized for exceptional service delivery, having earned awards such as Star Performer of the Month and multiple Gamification awards for consistent high performance.