Open to opportunities

Abhishek Rai

@abhishekrai1

Message

I lead revenue operations and delivery, building AI, Python and n8n based automations.

India

Message

What I'm looking for

I want to lead RevOps and delivery while building Python/n8n automations and AI tooling. I’m looking for a B2B team where my analytics, contract governance, and cross-functional execution directly protect ARR and speed up operations.

I’m a Sales Ops & Delivery professional with 4+ years running end-to-end revenue operations for North American B2B enterprise accounts, including AT&T Platinum Elite. I protect $300K–$400K ARR annually through analytics-driven churn mitigation and proactive contract renewals, turning usage data into better rate-plan decisions.

I also build the automation that makes delivery faster and cleaner—using AI, Python and n8n to cut order-processing time by 40% and recover 33% of team capacity, while keeping order errors under 5%. Beyond my day job, I ship AI-powered tools like a strategic report generator (Next.js + Python + Claude API + web search) and a PDF page-selection extractor, because I love transforming operational pain into working software.

Experience

Work history, roles, and key accomplishments

Mobility Sales Support Specialist

Bcdr Solutions

Apr 2024 - Jun 2026 (2 years 2 months)

Led revenue protection and delivery strategy for carrier, device, and contract solutions across North American accounts, executing retention programs for 15–20 high-risk accounts annually. Reduced order inaccuracies to <5% and rework by 33% by implementing contract validation, internal controls, and SLA-driven project governance across 30+ accounts per quarter.

order fulfillment Revenue Protection Retention Strategy Contract Validation Internal Controls SLA Tracking Project Governance Compliance Stakeholder Management Risk Mitigation

Program Associate

Tech Mahindra

Oct 2022 - Apr 2024 (1 year 6 months)

Supported telecom enterprise clients by leading process improvements that increased resolution speed, SLA compliance, and customer success outcomes. Reduced issue resolution time by 20% across 100+ North American accounts per month through RCA-based workflow changes and built ITIL-aligned escalation, triage, SOPs, and performance dashboards for delivery and leadership teams.

ITIL Root Cause Analysis (RCA)SLA Management Incident Triage Process Improvement SOP Development Performance Dashboards Ticket Aging Analysis Customer Success Telecom Operations

Process Analyst

eClerx

Sep 2021 - Sep 2022 (1 year)

Owned process analysis, RCA, and technical issue resolution for telecom and home security products. Improved first-contact resolution and reduced repeat tickets by developing SOPs and workflow documentation adopted by support teams, while collaborating with QA and training to close performance gaps and ensure SLA compliance.