Loveleena Swansi
@loveleenaswansi
I lead AI-enabled billing, revenue operations, and process transformation at scale.
IndiaWhat I'm looking for
At Randstad, deputed at Iron Mountain, I lead a 10-member continuous improvement team across global billing and receivables operations. I’m driving AI transformation across PO, billing, and AR workflows covering 382K+ transactions and $13M+ in receivables exposure, reducing invoice submission cycle time by 40%.
I’ve built my career improving customer, financial, and operational outcomes across CareerLabs, Colife, OYO, Flipkart, and Apollo Munich. From reducing process errors by 95% and refunds by 5% to improving outstanding dues by 14% and growing B2B revenue by 120%, I use data, governance, Lean Six Sigma, and cross-functional delivery to make operations work better.
Experience
Work history, roles, and key accomplishments
Process Excellence Manager
Randstad
Mar 2025 - Present (1 year 7 months)
Leading a 10-member Continuous Improvement team for global billing operations, managing US billing SLAs, and driving AI transformation of PO, billing, and AR operations. Achieved a 14% reduction in outstanding dues and a 40% reduction in invoice submission cycle time.
Manager - Customer Success & Data Analytics
CareerLabs Technologies Private Limited
May 2021 - Dec 2023 (2 years 7 months)
Led Contact Center operations and a team of 15, maintaining 80% CSAT and 60% NPS. Reduced annual refunds by 5% and process errors by 95% through Lean Six Sigma methods and process improvements.
Deputy Manager - Revenue Operations
Colife Advisory Pvt Ltd
Feb 2019 - May 2021 (2 years 3 months)
Led a 10-member collections and support team managing payments, collections, and refunds. Resolved operational issues and collaborated with payment gateways to improve cash-flow efficiency.
Key Accounts Manager
OYO Rooms
Feb 2018 - Oct 2018 (8 months)
Leveraged data insights to drive customer experience, resulting in measurable revenue growth, NPS, and CSAT gains. Boosted B2B account revenue by 120% through enhanced CX and structured escalations management.
IT Analyst
Flipkart Internet Pvt Ltd
Sep 2015 - Jan 2018 (2 years 4 months)
Improved decision-making and operational efficiency by 15% through IT metrics reporting using QlikView, SQL, and Excel. Optimized IT and supply chain processes, ensuring compliance with ITAC, ITGC, and ICOFR standards.
Assistant Retention Manager
Apollo Munich Health Insurance Co. Ltd.
Jun 2013 - Sep 2015 (2 years 3 months)
Enhanced client retention through churn control, upselling, and cross-selling during policy renewals. Achieved a 97% renewal rate and 18% upsell rate, generating ₹4 crore in annual revenue growth.
Education
Degrees, certifications, and relevant coursework
M. S. Ramaiah Institute of Management
PGDM, Marketing and HR
Pursued a PGDM with a focus on Marketing and HR.
Ranchi University
Master of Science, Botany
Completed a Master of Science in Botany with Honours.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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