Looking for a job

Jehangir Pardiwalla

@jehangirpardiwalla

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I lead enterprise client delivery, retention, transitions, and commercial growth.

India

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What I'm looking for

I'm looking to lead enterprise client engagement, account governance, customer success, and program delivery where I can improve retention, operational performance, and commercial outcomes through structured governance and cross-functional execution.

I've led enterprise client delivery, account governance, customer retention, and commercial growth across healthcare, BFSI, telecom, insurance, and technology-enabled services for more than 18 years.

At SimplifyHealthcare, I led US healthcare product-configuration and client-facing delivery initiatives, aligning customer and regulatory requirements with internal teams. I used Agile/Scrum governance, UAT defect analysis, and RCA to manage delivery risks, dependencies, quality, and continuous improvement.

At Facile InfoServ and Access Healthcare, I managed client portfolios, program delivery, and healthcare revenue-cycle operations, including 300+ FTEs across billing, accounts receivable, collections, and denial management. I improved client retention by 16% through an Early Warning System and delivered a 23% productivity improvement through Lean initiatives, KPI governance, workflow improvements, WFM restructuring, and automation suggestions.

I've also converted a competitive four-vendor POC at HDFC Life into a business acquisition and supported a 100+ FTE transition and migration. I bring structured governance, executive reporting, stakeholder alignment, commercial negotiation, and practical follow-through to complex client and operational programs.

Experience

Work history, roles, and key accomplishments

Senior Manager – Operations

Simplify Healthcare

May 2025 - Sep 2025 (4 months)

Led US healthcare product configuration and client-facing delivery initiatives, aligning customer and regulatory requirements with internal delivery teams. Managed client expectations through structured governance, risk identification, and stakeholder communication.

Agile Scrum Product Configuration Backlog Prioritization Stakeholder Management Risk Management UAT RCA Continuous Improvement

Senior Manager / HOD – APAC Region

Facile Infoserv Pvt Ltd

May 2024 - Apr 2025 (11 months)

Directed APAC client accounts, program delivery, and customer success, owning account governance and service performance. Developed governance frameworks and Early Warning Systems, contributing to a 16% improvement in client retention.

Account Management Program Management Governance Customer Retention Risk Management SLA KPI Management Vendor Management Lean Six Sigma Kaizen

Delivery Manager – RCM/AR/Medical Billing

Access Healthcare

Mar 2022 - May 2024 (2 years 2 months)

Managed 300+ FTEs across healthcare client programs covering billing, accounts receivable, collections, and denial management. Delivered 23% productivity improvement through Lean initiatives, KPI governance, and workflow automation.

RCM AR Medical Billing Denial Management Collections Lean KPI Management Workflow Automation RCA Stakeholder Management

Assistant Manager – Healthcare, AR, RCM

Credence Resource Management

Nov 2016 - Mar 2022 (5 years 4 months)

Led healthcare RCM, AR, medical billing, denial management, and collections projects, managing client delivery and operational outcomes. Developed denial-prevention and RCA frameworks to improve reimbursement outcomes.

RCM AR Medical Billing Denial Management Collections RCA Lean Kaizen HIPAA Compliance

Deputy Manager – Vendor & Project Management

HDFC Life

Nov 2015 - Jul 2016 (8 months)

Led an end-to-end POC and business acquisition initiative, from concept and solution design through evaluation, negotiation, and transition. Successfully converted a competitive 4-vendor POC into a business process acquisition.

POC Management Vendor Evaluation Commercial Negotiation Transition Management Migration Stakeholder Management Budgeting

Assistant Manager – Home Mortgage/KYC

Ocwen Financial Solutions

Aug 2014 - May 2015 (9 months)

Managed mortgage retention projects involving 60+ FTEs and led performance turnaround initiatives for underperforming teams.

Mortgage KYC Loan Servicing Performance Management Process Improvement

Assistant Manager – Risk Management

Veldos India / American Express

Jan 2013 - May 2014 (1 year 4 months)

Managed migration of 60+ FTEs from APAC operations and coordinated transition activities, stakeholder communication, and operational stabilization. Led fraud-risk management projects and implemented controls to mitigate risks.

Risk Management Fraud and Risk Transition Management Stakeholder Communication Operational Stabilization

Team Leader – Telecom Customer Retention

Hutchison 3G UK

Jun 2007 - Jan 2013 (5 years 7 months)

Led customer retention initiatives focused on reducing churn and improving customer profitability through structured operational and analytical approaches.

Customer Retention Churn Reduction Customer Value Profitability Analysis Stakeholder Management

Team Leader – Banking Operations

Intelenet – Barclays Banking Operations

Jul 2004 - Jun 2007 (2 years 11 months)

Led Six Sigma-based process improvement initiatives across banking operations, delivering 60% improvement in accuracy within two quarters through structured process analysis and quality improvement.

Six Sigma Process Improvement RCA Quality Management COPC Standards Workflow Reengineering

Team Leader – Collections & Bad Debt

Epicenter Technologies

May 2002 - Jul 2004 (2 years 2 months)

Managed customer collections operations and revenue-recovery activities, consistently ranking as a top advisor with strong revenue-recovery performance.

Collections Debt Revenue Recovery Process Improvement