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Ankush Chauhan

@ankushchauhan1

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Customer service professional at eClerX, resolving customer issues and meeting service quality metrics.

India

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At eClerX, I managed customer support workflows, responded to client inquiries, and worked with quality analysts and team leaders to maintain service quality.

At Teleperformance, I supported customers through voice and chat, handled account issues using CRM software, and maintained AHT and FCR targets. I'm certified in Generative AI and currently pursuing Data Analyst training.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Teleperformance

Delivered exceptional support in a fast-paced environment, managing high-volume customer interactions daily via voice/chat channels. Achieved strong CSAT ratings by utilizing active listening and empathy to de-escalate customer concerns.

CSAT SLA Adherence Average Handling Time (AHT) Management FCR CRM Voice support Live Chat Active Listening De escalation

Customer Service Associate

eClerX

Managed critical customer support workflows, consistently meeting or exceeding daily performance metrics. Maintained high Quality Score by ensuring strict adherence to process guidelines and service standards.

SLA Management Average Handling Time (AHT) Management Customer Relationship Management Quality Assurance Issue Resolution Teamwork