Looking for a job

Kaden Moore

@kadenmoore

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I improve customer operations by streamlining workflows, ERP adoption, and high-volume service delivery.

India

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What I'm looking for

I'm looking for a full-time role where I can improve operations, support customers and stakeholders, streamline processes, and help teams adopt systems in a fast-paced environment. I'm available to start immediately.

I supported customer operations for a UK supply chain and distribution company, managing orders, deliveries, invoicing, stock updates, and customer queries across the UK and Europe. I helped develop a new ERP system by mapping workflows, reducing legacy query backlogs by 90%.

I use Zendesk, Freshdesk, Sage 50, and Excel to manage service workflows, reporting, delivery communications, and escalations. Previously, I managed immigration client cases at VCS, guiding applicants through regulated UK, US, Canada, and Schengen processes.

Experience

Work history, roles, and key accomplishments

Customer Operations

United Kingdom

Sep 2023 - Mar 2026 (2 years 6 months)

Served as primary point of contact for customers and stakeholders, managing order processing, tracking, and queries. Played a key role in developing the company's ERP system, reducing legacy query backlogs by 90%.

Zendesk Freshdesk Sage 50 Excel ERP Customer Service Order Processing Data Analysis

Client Relationship Executive

VCS

Jun 2018 - Jul 2019 (1 year 1 month)

Guided clients through UK, US, Canada, and Schengen immigration processes from initial assessment to final approval. Managed end-to-end case management and client records, ensuring data accuracy and regulatory compliance.

Customer Relationship Management Case Management Documentation Communication Skills Compliance