Open to opportunities

abhijeet tambe

@abhijeettambe

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Experienced operations and management professional with 6+ years in BPO.

India

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am a dedicated operations and management professional with over 6 years of experience in the BPO sector. My journey has equipped me with a robust skill set in customer management, incident management, and operational support. I have a proven track record of handling complex client issues and ensuring compliance with workforce management protocols.

In my current role as a Senior Representative at Concentrix, I lead real-time incident management and provide technical support for clients like Optus. My ability to troubleshoot and resolve issues efficiently has been pivotal in maintaining high client satisfaction. I thrive in dynamic environments and am committed to continuous learning and improvement.

Experience

Work history, roles, and key accomplishments

Current

Senior Representative Operation Support

Current

Concentrix

Feb 2024 - Present (1 year 4 months)

Provided real-time guidance and proactive issue identification to maintain compliance and manage floor-work. Acted as the primary contact for IT and technical queries related to Optus, handling troubleshooting tickets and incidents in Service Now/BMC portal.

Troubleshooting Incident Management Service Now BMC Client Relationship Management Data Analysis Technical Support IT Support Workflow Management Customer Service ServiceNow

Senior Technical Representative

Concentrix

Dec 2021 - Present (3 years 6 months)

Assisted customers with technical issues, identifying root causes and communicating them to support and product teams. Provided SME support on technical expertise and cyber attacks, including onsite support when needed.

Technical Support Troubleshooting Root Cause Analysis Customer Service Onsite Support Documentation Subject Matter Expert

Customer Service Representative

Eureka

Mar 2021 - Present (4 years 3 months)

Managed customer queries via email and calls, including activating/disabling user accounts and services on the Upstox Tool. Handled password management and end-user troubleshooting for portal access issues.

Customer Service Email Support Account Management Password Manager Troubleshooting Upstox Tool Trading Support Portal Handling Client Communication

Customer Sales Executive & Travel Consultant

Towards Solutions LLP

Feb 2019 - Present (6 years 4 months)

Determined clients' needs and suggested suitable travel packages, organizing complete travel arrangements including tickets, accommodation, and transportation. Provided pertinent travel information and promotional materials to sell itinerary tour packages.

Travel Consulting Sales Customer Service Financial Management Client Relationship Management

Senior Associate

Wipro Pvt Ltd

Sep 2016 - Present (8 years 9 months)

Efficiently handled inbound and outbound calls, transferring them to relevant departments and conducting surveys for customer satisfaction. Communicated with customers across various omnichannel channels, ensuring a positive experience.

Customer Service Appointment Setting Troubleshooting SNOW Portal Client Relationship Management

Education

Degrees, certifications, and relevant coursework

Chattisgarh ISBM University

Bachelor of Commerce, Commerce

Grade: 63%

Completed a Bachelor of Commerce degree, gaining foundational knowledge in business and management principles. Achieved a 63% aggregate during the program.

NSDC Blue Whale Academy

Diploma, Travel Consultant

Grade: Pass

Obtained a Diploma in Travel Consultant, focusing on the skills and knowledge required for the travel and tourism industry. Successfully completed the program.