Zahnavi Baruah
@zahnavibaruah
I resolve complex customer issues and build strong client relationships across service, operations, travel, and fintech.
IndiaWhat I'm looking for
I've supported customers at Amazon, Fareportal Inc., and Concentrix, resolving queries, complaints, escalations, and complex service issues in high-volume environments.
At Amazon, I investigate issues, identify practical resolutions, coordinate with internal teams, and maintain accuracy, quality, and productivity targets while adapting to changing workflows and policies.
As a Senior Travel Expert at Fareportal, I consulted on travel requirements, preferences, and budgets, recommended suitable solutions, and built relationships through personalized communication and proactive follow-up.
My background spans customer service, operations, travel, retail, and fintech. I bring strong communication, problem-solving, customer relationship, and process-adherence skills to client-focused work.
Experience
Work history, roles, and key accomplishments
Handled customer queries, complaints, and complex service issues while maintaining a customer-first approach. Investigated issues, identified practical resolutions, and communicated clearly with customers throughout the process.
Senior Travel Expert
Fareportal Inc.
Apr 2023 - Sep 2023 (5 months)
Consulted with customers to understand travel requirements, preferences, and budgets and recommended suitable solutions. Built customer relationships through personalized communication and proactive follow-up.
Supported customers across retail and fintech processes, resolving account, transaction, and service-related concerns. Handled escalations with empathy and attention to detail, following defined processes and service standards.
Education
Degrees, certifications, and relevant coursework
Amity University
Master's degree, Travel and Tourism
Master's degree in Travel and Tourism from Amity University.
University of Delhi
Bachelor's degree, History
Bachelor's degree in History from the University of Delhi.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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