At HandmadeCart, I directed operations across a global handmade goods business serving the US, UK, and Western Europe. I managed procurement, international freight, 3PL warehousing, inventory, and fulfillment, including approximately 300 daily orders across FBM and FBA channels.
I coordinated suppliers, freight forwarders, carriers, and warehouse partners, applying Incoterms and handling shipping documentation, customs coordination, and shipment exceptions. I also managed Amazon Seller Central and Shopify operations, including inventory replenishment, listings, and customer escalations.
At HandmadeCart, I built the customer support function and created SOPs for service and escalation workflows. Earlier, as Supervisor for the AT&T U-verse Program at CRM Services Pvt Ltd, I managed support operations, quality monitoring, and team coaching to support SLA adherence, CSAT, and first-call resolution.
