At Faulu Microfinance Bank, I support branch operations, customer experience, and business growth. I oversee banking hall service, customer complaints, and account needs while supporting the use of agency and digital banking channels.
I monitor branch compliance and controls, including KYC requirements, suspicious transaction alerts, cash and account reconciliations, and operational records. I also support staff training and the day-to-day running of the branch.
Earlier at Faulu, I worked in customer experience and cash services, including teller transactions and customer onboarding for digital banking. I also supported accounts and administration at Delvis Management and Advisory Services and Versatile Concepts Kenya Ltd.
