Open to opportunities

Lilian Mwangi

@lilianmwangi2

Message

I’m a branch management professional who drives loan growth, operational efficiency, and customer satisfaction.

Kenya

Message

What I'm looking for

I’m seeking a relevant, challenging position in an informed, upright, result-oriented corporate environment where my branch management abilities, creative nature, and work experience are an asset to the organization.

I’m a client-focused Business Manager and Branch Manager with experience overseeing branch operations, loan applications, KYC, credit risk analysis, and daily execution aligned to corporate goals. I use data-driven insights to make informed decisions about staffing during peak seasons, deliver strategic plans for day-to-day financial operations, and identify cost-saving and operational efficiencies.

Across multiple institutions, I’ve consistently improved service quality, boosted profitability through streamlined processes, and implemented effective sales strategies to exceed targets. I’m known for building relationships quickly with new clients, strengthening cross-functional teamwork, and leading staff development through coaching, mentoring, evaluations, and onboarding/open enrollment processes—bringing innovation and creative problem-solving to business challenges.

Experience

Work history, roles, and key accomplishments

Current

Branch Manager

Current

Fortune Sacco

Mar 2024 - Present (2 years 4 months)

Managed day-to-day branch operations, including loan application review, approvals/denials, and KYC. Used data-driven insights to make staffing and operational decisions during peak seasons while ensuring policy adherence.

Branch Operations Management Loan Processing KYC Credit Risk Analysis Loan Approval Policy Compliance Internal Controls Data Analysis Market Analysis Strategic Planning Financial Operations

Branch Manager (Thika Branch)

Juhudi Kilimo Microfinance

Jul 2021 - Feb 2024 (2 years 7 months)

Oversaw branch performance against KPIs and implemented corrective actions to meet targets. Managed branch financials (budgeting, forecasting, expense tracking) and ensured regulatory compliance while driving sales strategies and market opportunity identification.

Branch Operations Management KPI Tracking Sales Strategy Branch Management Budgeting Forecasting Regulatory Compliance Market Analysis Strategic Planning

Branch Manager (Gikomba Branch)

Kenya Women Finance Trust

Jan 2021 - Jun 2021 (5 months)

Led branch production improvements through hiring, coaching, evaluations, and managing staff conflicts. Drove mobile banking adoption and coordinated with IT to enhance cybersecurity measures while supporting client retention and revenue growth.

Coaching and Mentoring Mobile Banking Cybersecurity Coordination Client Relationship Management Revenue Growth Contract Negotiation Forecasting And Operational Data Review

Branch Manager (CBD Branch)

KWFT Bank

Mar 2017 - Dec 2020 (3 years 9 months)

Managed customer relationships and branch profitability by implementing cost-saving measures and streamlining operational processes. Oversaw employee performance appraisals, training, compliance with regulatory guidelines, and cross-selling to drive revenue growth.

Customer Service Cost Saving Initiatives Operational Efficiency Training And Development Regulatory Compliance Marketing Campaigns Inventory Management Risk Management Cross Selling

Relationship Manager (Rongai Branch)

KWFT Bank

Jul 2015 - Mar 2017 (1 year 8 months)

Handled customer inquiries and complaints to improve trust and satisfaction, while running client retention activities to reduce churn. Supported customers with financial options, ROI-related guidance, and coordination between clients and service departments.

Client Retention client support Financial Options Consulting Product Knowledge Client Relationship Management

Unit Manager (Naivasha Unit)

KWFT Bank

Mar 2014 - Jan 2015 (10 months)

Assisted with unit policy and procedure implementation and optimized staffing levels based on unit needs and scheduling. Supported healthcare-related operations including infection control adherence, medication error reduction, conflict resolution, and training to improve staff competency.

Policy Implementation Scheduling Staffing Optimization Safety Culture Infection Control Mentoring And Staff Retention Patient Care Coordination Conflict Resolution Training And Development Continuous Improvement

Unit Manager (Kariobangi Unit)

Kenya Women Finance Trust DTM

Feb 2009 - Mar 2014 (5 years 1 month)

Monitored unit performance metrics and managed risk to support business objectives. Led operations improvement through stakeholder management, budget and resource management, recruitment and mentoring, and process changes to increase operational efficiency.

Performance Metrics Risk Management Stakeholder Management Process Improvement Operations Efficiency Budget Management Profitability Management Recruitment Mentoring Staff Training

Business Development Officer

KWFT Bank

Feb 2008 - Jan 2009 (11 months)

Generated new business using marketing initiatives and strategic planning while maintaining strong customer and colleague relationships. Conducted market research and competitor analysis to expand market share and handled contracts, performance analysis, and customer service including post-sale issue resolution.