Abdulrasheed Aremu Abass
@abdulrasheedaremuaba
Versatile professional with expertise in customer service and digital marketing.
NigeriaWhat I'm looking for
I am a versatile and proactive individual with a strong background in customer service, social media marketing, field operations, and administrative support. My ability to communicate clearly and work collaboratively has been recognized in various dynamic environments. I pride myself on managing my time efficiently and handling responsibilities with integrity and a positive attitude.
Throughout my career, I have delivered efficient and empathetic support as a Customer Chat Support Detective at Shadow Paw Kaspa and OGDOG, where I responded to high volumes of inquiries and ensured customer satisfaction. My freelance experience as a Social Media Marketer allowed me to manage and optimize content across platforms, significantly increasing engagement and brand visibility through tailored digital marketing strategies.
I have also gained valuable experience in field operations, supporting masonry and bricklaying teams, and contributing to team initiatives in corporate environments. I am always ready to take on new challenges and look forward to leveraging my skills in a professional setting.
Experience
Work history, roles, and key accomplishments
Customer Chat Support
Detective Shadow Paw Kaspa
Jan 2024 - Present (1 year 7 months)
Delivered efficient and empathetic support to users, monitoring incoming issues and ensuring their resolution. Collaborated with team members to improve response strategies.
Customer Chat Support
OGDOG
Jan 2024 - Present (1 year 7 months)
Responded to high volumes of customer inquiries via chat in a timely and professional manner, providing solutions and resolving complaints. Maintained accurate records of customer interactions using CRM tools like Freshdesk.
Social Media Marketer
Freelance
Jan 2021 - Dec 2023 (2 years 11 months)
Managed and optimized content across platforms like Facebook, Instagram, and Twitter to drive engagement and brand visibility. Developed and executed digital marketing strategies tailored to specific audiences, increasing page followers and engagement.
Field Operations Assistant
Private Construction Projects
Jan 2018 - Dec 2021 (3 years 11 months)
Supported masonry and bricklaying teams with day-to-day site operations, ensuring availability and organization of materials. Assisted in preparing construction areas, improving team efficiency and project timelines.
Member
Limex Global Company
Jan 2016 - Dec 2017 (1 year 11 months)
Contributed to team operations and company initiatives. Participated in training and supported administrative functions.
Member
Leventis Group of Companies
Jan 2016 - Dec 2016 (11 months)
Engaged in team activities, providing support where needed. Gained hands-on experience in a corporate environment.
Bartender
Promiseland Hotels
Jan 2015 - Dec 2016 (1 year 11 months)
Prepared and served beverages in a fast-paced environment. Delivered excellent customer service and maintained cleanliness.
Education
Degrees, certifications, and relevant coursework
College
College Graduate, General Studies
Completed a college program, gaining foundational knowledge and skills relevant to various professional settings. This qualification prepared me for diverse roles requiring adaptability and a strong work ethic.
EHR Academy
Certification, Virtual Assistant / Administrative Assistant
Obtained certification as a Virtual Assistant / Administrative Assistant from EHR Academy. This program equipped me with essential skills for remote administrative support, including organizational tools and communication strategies.
Availability
Location
NigeriaAuthorized to work in
Job categories
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