CEChisom Enem
@chisomenem
Dedicated professional specializing in customer service and social media management.
NigeriaWhat I'm looking for
I am a dedicated and results-driven professional with a strong background in Banking and Finance, specializing in customer service, virtual assistance, and social media management. With over three years of experience, I have consistently provided top-tier customer support and administrative assistance, utilizing various CRM tools and project management software to optimize workflow and enhance client satisfaction.
Currently, I serve as a Virtual Social Media Manager at CANASAP Real Estate, where I have successfully developed and executed content strategies that increased engagement by 40%. My role involves managing daily operations of the company’s social media accounts and conducting market research to present brand improvement strategies. Additionally, as a Social Media Team Lead at The Owlet Limited, I lead a team handling over 600 customer inquiries daily, improving response efficiency by 15% through policy enhancements.
Experience
Work history, roles, and key accomplishments
Social Media Team Lead
The Owlet Limited
Jul 2022 - Present (2 years 10 months)
Led a team managing over 600 customer inquiries daily, improving response efficiency by 15% through policy enhancements and monitoring team performance for optimal productivity.
Virtual Social Media Manager
CANASAP Real Estate
Jan 2023 - Present (2 years 4 months)
Responsible for developing and executing content strategies that increased engagement by 40%. Managed daily operations of the company's social media accounts and utilized tools for scheduling and optimizing content.
Supervisor
The Owlet Limited
Apr 2022 - Jan 2024 (1 year 9 months)
Oversaw daily operations and ensured effective customer service delivery while contributing to process improvement initiatives.
Internal Control Officer / Admin Personnel
Gulfstream Energy Services
Managed internal controls and administrative tasks, ensuring compliance and efficiency in operations.
Administrative Assistant
Command Day Secondary School
Provided administrative support during NYSC, assisting in daily operations and contributing to the school's administrative efficiency.
Education
Degrees, certifications, and relevant coursework
ITInstitute of Management and Technology
Higher National Diploma, Banking and Finance
2016 - 2018
Completed a Higher National Diploma in Banking and Finance, focusing on financial management, customer service, and banking operations.
ITInstitute of Management and Technology
Ordinary National Diploma, Banking and Finance
2013 - 2015
Completed an Ordinary National Diploma in Banking and Finance, covering foundational concepts in finance, banking systems, and customer relations.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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