@dhanukotian
IT Helpdesk professional at NAFFCO who maintained 95%+ SLA compliance and administered 500+ Active Directory accounts.
United Arab EmiratesAt NAFFCO, I provided IT helpdesk, service desk, and administrative support across HQ and 7+ branches. I resolved 25–40 tickets daily while maintaining SLA compliance above 95%.
I handled 200+ inbound support calls daily and administered 500+ Active Directory accounts, including password resets and access provisioning. I also supported remote systems with Desktop Central (ManageEngine) and processed purchase requests using Oracle.
Work history, roles, and key accomplishments
NAFFCO
Aug 2021 - Jan 2025 (3 years 5 months)
Resolved 25-40 support tickets daily as first point of contact, maintaining SLA compliance above 95%. Handled 200+ inbound support calls daily and administered 500+ user accounts in Active Directory across HQ and 7+ branches.
Degrees, certifications, and relevant coursework
Master of Computer Applications, Computer Applications
Master of Computer Applications (MCA) degree from Srinivas University, India.
Bachelor of Computer Applications, Computer Applications
Bachelor of Computer Applications (BCA) degree from Mangalore University, India.
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