@sarahelerio
Sales and customer service representative at Conduent Business Services who achieved 35% booking conversion using Salesforce and Google Sheets.
PhilippinesAt Conduent Business Services, I processed hotel bookings, coordinated booking requests with the front desk, and documented hotel dissatisfaction issues in Salesforce. I tracked booking sales in Google Sheets and achieved 35% conversion.
At Alorica Philippines, Inc., I used Zendesk to log guest interactions and handle reservations, receiving 95% positive feedback. I also tracked guest satisfaction survey trends to help create service improvement plans.
Work history, roles, and key accomplishments
Conduent Business Services
Mar 2025 - Sep 2026 (1 year 6 months)
Processed bookings and coordinated with front desk on related requests, documenting hotel dissatisfaction issues in Salesforce. Tracked booking sales using Google Sheets, achieving 35% conversion.
Alorica Philippines, Inc.
Jul 2021 - Jan 2025 (3 years 6 months)
Managed guest interactions using Zendesk, including reservations, and received 95% positive feedback. Tracked satisfaction surveys to improve guest services and participated in training sessions.
Degrees, certifications, and relevant coursework
Google Workspace Certification, Google Workspace
2026 - 2026
Earned Google Workspace Certification from Google in 2026.
Certified Sales Associate Agent, Sales
2025 - 2025
Certified as a Sales Associate Agent by Conduent Business Services in 2025.
Certification of Completion for Guest Services Training, Guest Services
2021 - 2021
Completed Guest Services Training at Alorica Philippines in 2021.
High School Diploma, General Studies
Completed secondary education at Emiliano Tria Tirona Memorial National High School in 2011.
Software and tools used professionally
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