Md Muttakin
@mdmuttakin
Customer service professional specializing in billing support, account disputes, and complaint resolution in fast-paced call centers.
United KingdomWhat I'm looking for
I’m a reliable, motivated customer-focused professional with experience across retail management, warehouse operations, and high-volume call centre environments. In my Customer Service Advisor role in the Billing Department (BT & EE), I handled inbound calls for billing queries and account disputes, explained complex breakdowns clearly, and investigated discrepancies to resolve payment issues.
I process payments securely, set up payment plans, and update customer accounts accurately using CRM systems—while maintaining strict data protection and confidentiality. I also bring leadership and operational experience from Store Manager work, plus speed and accuracy from Warehouse Operative duties, and compliance-focused guidance from Covid-19 call handling.
Experience
Work history, roles, and key accomplishments
Handled inbound customer calls for BT and EE billing queries and account disputes, clearly explaining billing breakdowns and resolving payment issues. Processed secure payments, set up payment plans, updated customer accounts in CRM, and escalated complex cases while meeting performance and quality targets.
Store Manager
The Curry Market
May 2025 - Sep 2025 (4 months)
Managed daily store operations and staff rotas, monitoring stock levels and coordinating supplier orders. Handled customer enquiries and complaints, oversaw takeaway and delivery services, and managed cash handling and end-of-day reconciliation.
Loaded and unloaded parcels in a fast-paced distribution centre, working as part of a team to meet strict deadlines. Maintained accuracy and efficiency under pressure.
Covid-19 Call Handler
Ant Marketing
Jan 2021 - May 2021 (4 months)
Responded to non-emergency Covid-19 enquiries and provided guidance following strict compliance procedures. Escalated urgent cases appropriately and maintained effective customer communication.
Education
Degrees, certifications, and relevant coursework
Tameside College
Level 1, Motor Vehicles
Grade: Merit
Completed Level 1 Motor Vehicles at Tameside College and achieved a Merit.
Ashton Sixth Form
Level 2, Business
Grade: Merit
Completed Level 2 Business at Ashton Sixth Form and achieved a Merit.
Hyde Community College
GCSE, General Education (GCSE)
Completed GCSEs including Mathematics (grade 4), English Language (grade 4), English Literature (grade 4) and Religious Education (grade 4), plus Creative iMedia (Level 2 Merit).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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